At Mystery Dining, we’re passionate about helping hospitality businesses understand their guests better. Whether you’re curious about becoming a Mystery Diner or want to know how your feedback is used, this page covers everything you need to know - from how to sign up and get reimbursed, to how our insights help improve service standards across the industry.
Mystery Dining allows our diners to visit a wide variety of hospitality venues, with reimbursement included. Following a brief, diners assess their experience anonymously and provide valuable feedback - allowing hospitality brands to continuously improve their service.
You can register to become a Mystery Diner on our Mystery Dining app, here - either scan the QR code on your phone, or click 'Download the app' to access it on your browser. You can also sign up via the Mystery Dining portal - just click the 'Login/Signup' button in the top right of this page.
Once you've signed up and are accepted as a diner, you’ll be invited to complete mystery visits. You get to enjoy your visit as a regular guest, then complete an online report afterwards, sharing honest feedback about your experience.
Anyone with attention to detail, good written communication skills, and a willingness to visit a variety of venues can apply. You don’t need to be a food critic - just observant and reliable!
Mystery Dining is not a paid job, but diners are reimbursed for the amount specified in the visit brief - once our team have approved the report.
Our diners visit a wide range of hospitality businesses including restaurants, cafés, pubs/bars, hotels, and casual dining venues across the UK & Ireland, Europe, and the Middle East.
You can view available visits in our Mystery Dining App. Use filters to search by date, location, or brand preference. There is also the option to view visits in the Mystery Dining portal.
No - you can complete as many or as few visits as you like - It’s completely flexible around your schedule. It's important to note, however, that the maximum number of visits per day is two.
No - simply behave like any other guest. The goal is to experience the visit naturally so your feedback reflects what a real guest would experience.
This will depend on the individual brief you are provided with, but there are typically lots of assignments that allow you to bring at least one guest with you.
You’ll be asked to observe elements such as service, cleanliness, food quality, timing, and overall atmosphere. Each brief includes specific areas to assess.
Once you've completed your report, you can then submit this within the Mystery Dining app or on the Mystery Dining portal.
Our Assessment Quality team reviews each report before sending it to the client. Once approved, your reimbursement is then processed.
All reimbursements are decided by the venue. Sometimes this will cover the cost of the visit and in other cases, it will be a contribution towards the overall cost.
When your report has been reviewed by the Assessment Quality team, you will receive a confirmation email with a reimbursement date, which will be within 4 weeks of your visit. Your reimbursement will be paid to the account provided on your profile within 5 working days from the date indicated on your visit completion email.
Mystery Dining is part of HGEM - the Guest Experience Management experts trusted by hundreds of global hospitality brands.
Your feedback provides detailed insights that help hospitality businesses improve guest experience, staff training, and operational standards.
Our Knowledge Base provides lots of useful articles to answer a whole range of questions about your visits. If you can't find the answer you're looking for, you can also check the 'Community' section of the app where other diners will ask and answer questions.
If you're stuck, our Support team are on hand to help - you can also contact them from within the Mystery Dining app or on the Mystery Dining portal.
