Customer feedback and mystery shopping for pubs


Pubs are changing and while this means a threat to some, there is huge opportunity for others, particularly when it comes to informal dining. Our unique insight in this sector will help you to take advantage.

Whether or not your business is a branded operation, we appreciate that each pub has its own personality.

We will design a scheme that reflects the individuality of your business or brands, considering local influences, quirks, guest profiles and trading patterns.

A targeted mystery guest scheme will provide detailed information on individual guest experiences to drive efficiency and quality. A direct feedback scheme, fully integrated with the pub's brand, will bring you closer to your customers. And with a range of analysis options to make sense of it all, you can spend more time in the pub.

We are proud to work with the following successful pub businesses:

Peachpubs Foodandfuel Youngs
Brunningprice Bedsandbars Homecounties
Geronimo Adventurebar

 

 

 

 

 

 

 

 

 

 

If you would like to talk through your requirements, please complete a short enquiry form and then either send it to us or call us on +44 (0)1225 470999.

Peach Pubs Case Study

Food & Fuel Case Study

Mystery Visits

Operations Audits

Feedback Channels

Customer Loyalty

Benchmarking

Staff Reward

Opportunities

"The feedback from the mystery diners is valued by the pub teams and us in our goal for the ultimate in service in pubs."

MD, Peach Pubs