We can build an intelligence package that
measures the contribution of each department towards the guest
experience in your hotel.
Compared to other sectors, evaluating a hotel or venue involves
placing more emphasis on aspects of detail in the physical
environment, while not forgetting the importance of good service at
the various guest touchpoints.
If you would like to get detailed reports on mystery
guest experiences (without the high costs associated with
audits), we could send a fully briefed assessor to review
everything from the reception & concierge to restaurants &
room service, and of course, overnight stays. We can also measure
your team's ability to promote event
facilities.
A direct feedback scheme, fully
integrated with the hotels's brand, will bring you closer to your
guests. And with a range of analysis options to make sense of it all, you
can spend more time looking after guests.
Our experience with hotels ranges from 5-star to pubs with
accommodation and we look forward to learning about and supporting
your business. Here are some of the successful brands that we are
proud to work with:
If you would like to talk through your requirements, please
complete a short enquiry form and then either
send it to us or call us on +44 (0)1225 470999.