The casual dining restaurant market is crowded
and customers have a wide choice. With specialist mystery shopping
and direct feedback we can help drive your success.
Mystery dining for restaurants
has come a long way in the last decade and can be an invaluable
tool for operations and branch managers seeking the insight and
opportunities necessary to motivate staff and grow the business.
Particularly useful for large chains looking to achieve consistency
and for small but fast growing chains with limited internal
resource.
Direct feedback serves a
different purpose, bringing you closer to restaurant customers
and reinforcing your brand identity.
Whilst we are happy to simply provide a feedback scheme, we are
also prepared to help you challenge established practices where we
feel there may be opportunities. With a large database containing
measurements of the restaurant experience, we are well placed to
provide useful analysis and benchmarking.
Our experience with restaurants ranges from multinational chains
to one-off gastropubs and from fine dining to cafes and
delicatessens. Whatever your style of operation, you can be sure we
will be familiar with it and we look forward to learning about and
supporting your business.
We are the experts in this market - here is a selection of the
successful brands that we are proud to work with:
If you would like to talk through your requirements,
please complete a short enquiry form and then either
send it to us or call us on +44 (0)1225 470999.
"The Mystery Dining Programme is now the core of my staff training programme. My staff trust the feedback and can respond effectively to the contents since the reporting is so rapid."
MD, Prezzo PLC