Why slow payment is ruining the customer experience
Wed, 16 May 2012 17:03:18 GMT
Prompt payment is more important than the quality of food for half of diners, but restaurants are still slow at bringing customers the bill.
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Does everything happen in London?
Thu, 10 May 2012 11:57:26 GMT
The hospitality industry should embrace destinations outside of London, as the north represents a relatively untapped market.
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Why measuring success is important
Tue, 08 May 2012 08:43:04 GMT
Not analysing the success of an initiative means that you are missing a trick.
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Do pubs need to diversify to bring in trade?
Fri, 04 May 2012 16:37:15 GMT
Do you want your local to be a barber shop as well as a bar, or do you expect your pub to be a pub and nothing else?
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Why is the atmosphere so important to pub-goers?
Thu, 03 May 2012 08:47:10 GMT
Creating a good atmosphere is a fine art, but vitally important in pubs in order to make people feel welcome.
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Cutting down on hotel waste
Mon, 30 Apr 2012 16:52:00 GMT
Recycling half used soaps and shampoos as well as laundering towels less frequently are ways hotels can cut down on their environmental impact.
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Is hotel school innovative new approach to hospitality education?
Fri, 27 Apr 2012 13:42:55 GMT
Hotel school will produce hospitality graduates, but will it prepare them for the real world?
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What is the answer to restaurant no shows?
Fri, 20 Apr 2012 16:12:13 GMT
No shows have always been a problem for restaurants, but they must have a policy in order to deal with them or face a loss of profits as a consequence.
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Does asking for input over site location ensure customers?
Thu, 22 Mar 2012 16:54:37 GMT
Do BrewDog's customers really know where it is best to situate its new bars?
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Cosy Club to expand into Cardiff and Salisbury
Fri, 17 Feb 2012 11:09:26 GMT
Cosy Club to come to Cardiff and Salisbury as expansion plans are fulfilled.
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