Managed learning - make your team the best in hospitality


Managing learning for a chain of restaurants, pubs or hotels is often inefficient and poorly targeted. We can help streamline your processes and signpost you to good content.

So you have reports from assessors and customers that show how you are doing. And you have reports and analysis to help you see the wood for the trees. But then you need to do something with it - start changing behaviours or processes perhaps.

Through the use of hospitalityLMS, an advanced learning management system, we can help you to develop training pathways tailored to each individual. It's up to you where you get the training from but we can signpost you to some trusted partners. And all types of learning, including electronic and face-to-face can be managed within our system.

The system can be easily customised to reflect how you wish to communicate with your teams. And you can track their performance against learning objectives and deadlines.

You can browse the links on the left for some more details but, given the range of possible options, we would welcome a discussion on how we could help you to align your customer intelligence and learning strategies.

 

Mystery Visits

Customer Loyalty

Reporting Portal

Staff Reward

Hospitality Personnel News

"Part of investing in a professional service like mystery dining is being prepared to accept mistakes and learn from a third party’s observations."

Operations Manager, wagamama