The Mystery Dining Company - Hospitality Leisure News

UK tourism to tap into Indian market

Wed, 22 Feb 2012 10:44:44 GMT

A delegation is partnership with VisitBritain has been dispatched to India to market the UK as a tourist destination.

Whitbread offers training ahead of summer of events

Tue, 21 Feb 2012 11:44:40 GMT

Whitbread is launching three academies in order to train hospitality managers ahead of the Queen's Diamond Jubilee and Olympic Games.

Mint Polo in the Park to be catered by Rhubarb

Mon, 20 Feb 2012 14:42:51 GMT

Rhubarb is to provide bespoke food packages for this summer's Mint Polo event.

All Radisson Edwardian hotels to be rebranded as Radisson Blu

Mon, 20 Feb 2012 14:41:05 GMT

Less confusion for customers as Radisson Edwardian hotels to change their name to Radisson Blu.

Cosy Club to expand into Cardiff and Salisbury

Fri, 17 Feb 2012 11:09:26 GMT

Cosy Club to come to Cardiff and Salisbury as expansion plans are fulfilled.

Late licensing for the Jubilee gets one step closer

Thu, 16 Feb 2012 12:06:48 GMT

Late licenses look likely for the Queen's Diamond Jubilee weekend.

Facewatch to be free in bars and pubs for crime prevention purposes

Wed, 15 Feb 2012 12:04:03 GMT

Facewatch is to be made available free for pubs and bars in order to help report petty crime more easily.

Former Whitbread Brewery site to be pub with walk-in wine room

Tue, 14 Feb 2012 12:55:21 GMT

The Jugged Hare gastropub will feature a walk-in wine room and chance for customers to see hanging meats.

Itsu appoints Landen Prescott Brann as chief financial officer

Mon, 13 Feb 2012 10:55:36 GMT

Itsu has appointed Landen Prescott Brann to help its expansion out of London and into the rest of the country.

Venue caterer launches Very Hungry Caterpillar children's food

Fri, 10 Feb 2012 14:59:10 GMT

Children visiting the Historic Royal Palaces will be able to enjoy the Very Hungry Caterpillar lunch boxes thanks to an exclusive deal with Ampersand.

YO! Sushi and Starbucks open sites at Oslo Airport

Thu, 09 Feb 2012 11:44:52 GMT

YO! Sushi and Starbucks make inroads into Norwegian market with outlets at Oslo Airport.

Revolucion de Cuba concept expanded with bar in Cardiff

Wed, 08 Feb 2012 13:58:39 GMT

The rum based Revolucion de Cuba arm of Revolution is to expand with a new site in Cardiff.

Restaurants and pubs could play vital role in rejuvenating high streets

Tue, 07 Feb 2012 12:29:32 GMT

Pubs and restaurants must be put at the centre of plans to resurrect the British high street if recommendations by Mary Portas are to work.

Carluccio's to expand with ex-Paramount restaurants

Mon, 06 Feb 2012 10:54:26 GMT

Carluccio's Italian cafe has acquired four more restaurants after Paramount Restaurants estate went into administration.

London 2012 and Queen's Jubilee will drive diners to classic British dishes

Fri, 03 Feb 2012 14:22:12 GMT

London 2012 and the Queen's Jubilee will drive demand for classic British dishes on restaurant menus, a foods trend firm has said.

Camra to launch community pubs month

Thu, 02 Feb 2012 13:21:31 GMT

Camra, the Campaign for Real Ale, is to launch Community Pubs Month, an initiative to revive the UK's flagging pub sector.

Jamie's Italian to expand global footprint

Wed, 01 Feb 2012 11:17:09 GMT

Jamie's Italian, the casual dining chain led by Jamie Oliver, is to increase its UK and international presence with a string of new sites this year, it has been reported.

Restaurants urged to spice-up their vegetarian options

Tue, 31 Jan 2012 14:06:34 GMT

Restaurants need to offer more vegetarian options to meet the growing numbers of diners who want meat-free food, it has been claimed.

Majority of business 'unprepared' for London 2012

Mon, 30 Jan 2012 12:38:08 GMT

The majority of British businesses have not prepared themselves properly for London 2012, according to research by a training skills company.

Hospitality app launched for Wales Tourism Week

Mon, 30 Jan 2012 12:37:34 GMT

Restaurants, bars and cafes in Wales are being encouraged to sign up to a tourism app and mobile website to promote their wares for Wales Tourism Week 2012.

MasterChef's Gregg Wallace to open second London restaurant

Fri, 27 Jan 2012 13:15:26 GMT

MasterChef judge Gregg Wallace is to open his second eaterie in London at the Bermondsey Square Hotel.

Hospitality should do more to help allergy sufferers, charity says

Thu, 26 Jan 2012 11:08:54 GMT

The hospitality industry needs to bring in new guidelines on diners' allergies or improve its training, the charity Allergy UK has said.

Gaucho considers rollout of art deco bar concept

Wed, 25 Jan 2012 12:00:55 GMT

Argentinean steakhouse chain Gaucho Grill is considering rolling out a new bar concept after launching the first site under the format at one of its London restaurants.

Give community pubs 50% tax break, thinktank says

Tue, 24 Jan 2012 11:20:03 GMT

Pubs which improve community life should be given tax breaks to help them survive, according to a report by a thinktank.

Wahaca, River Cottage and ODE among first SRA award winners

Mon, 23 Jan 2012 12:45:03 GMT

Wahaca, River Cottage and Devon restaurant ODE have been commended for their efforts in running sustainable businesses in the inaugural Sustainable Restaurant Association (SRA) awards.

Hotel groups Carlson and Rezidor to merge

Fri, 20 Jan 2012 13:36:22 GMT

Carlson, the US-based hospitality company, is to merge with Rezidor Hotel Group of Brussels.

Sticks'n'Sushi to make UK debut next month

Thu, 19 Jan 2012 10:44:18 GMT

Denmark-based Asian restaurant chain Sticks'n'Sushi is to make its debut in the UK next month.

Hotel Chocolat launches 'chocolate factory'

Wed, 18 Jan 2012 11:04:07 GMT

The premium chocolatier has opened what it claims is the UK's first shop that sells and makes chocolate under one roof.

Sky to introduce new discounts for pubs

Tue, 17 Jan 2012 12:23:30 GMT

Sky is introducing new discounts for pubs.

London hotel prices to soar by 300% for Games

Mon, 16 Jan 2012 10:42:15 GMT

People visiting London to enjoy the Olympic Games later this year will face quadrupled hotel prices, it has been reported.

Free books with every Happy Meal

Fri, 13 Jan 2012 14:04:19 GMT

Free books will be given out with Happy Meals this month.

Premier Inn rolls out free Wi-Fi across estate

Thu, 12 Jan 2012 11:02:01 GMT

Premier Inn has launched a free Wi-Fi service across its 600-strong hotel estate, offering customers up to 30 minutes of free unlimited connectivity.

MWB appoints new chief exec for Malmaison & Hotel du Vin

Thu, 12 Jan 2012 11:01:10 GMT

MWB Group has appointed a new chief executive to head-up Malmaison and Hotel du Vin (HdV), its two hotel businesses.

Bar & pub operators 'cautiously optimistic' for 2012

Wed, 11 Jan 2012 14:10:48 GMT

The UK's pub and bar operators haven't let successful trading over Christmas go to their heads, remaining "cautiously optimistic" for the year ahead.

Why children prefer food with a smile

Mon, 09 Jan 2012 11:40:46 GMT

Restaurateurs struggling to tailor their dishes to children have been given some simple advice – they need to make their dishes more colourful. And some smiley faces will help, too.

Hospitality operators urged to 'Share Great Britain'

Fri, 06 Jan 2012 12:11:56 GMT

Hospitality operators are being urged to use a free toolkit to take part in a new marketing campaign to encourage Britons to come together to celebrate the best 2012 has to offer.

Should hotels offer free Wi-Fi?

Thu, 05 Jan 2012 13:30:32 GMT

New research from consumer group Which? has found some hotel chains in the UK are charging guests £26 a day for Wi-Fi access while others offer the service for free.

Starbucks launches UK rewards scheme

Thu, 05 Jan 2012 13:29:46 GMT

Starbucks has launched its customer loyalty programme, My Starbucks Rewards, in the UK.

Hospitality needs to grasp the 2012 opportunity

Wed, 04 Jan 2012 14:12:27 GMT

The hospitality sector needs to grasp opportunities to generate custom if it is to capitalise on all that 2012 has to offer, according to a foodservice consultancy.

Hospitality urged to harness over-65 demographic

Tue, 03 Jan 2012 11:27:01 GMT

The majority of operators are neglecting this growing and important segment, research by Barclays Corporate suggests.

Carlisle boutique hotel plan takes shape

Fri, 30 Dec 2011 12:19:42 GMT

The city is set for its first boutique hotel.

Former catering student bags Michelin hat-trick

Thu, 29 Dec 2011 13:31:20 GMT

A chain of pubs run by a former catering student has earned three entries in the Michelin Eating Out In Pubs guide 2012.

Accor aims to slash energy use across hotels

Wed, 28 Dec 2011 12:36:14 GMT

Hotel giant Accor has announced an ambitious project to transform energy use across its properties.

Hospitality group goes green with electric car charging points

Wed, 28 Dec 2011 12:35:03 GMT

A hospitality company has joined the green revolution by providing charging points for electric cars at two of its sites in Staffordshire.

Living Ventures set for busy 2012

Fri, 23 Dec 2011 13:13:19 GMT

Living Ventures (LV), the north-west based bar and restaurant operator, is planning to invest £8 million in new sites next year including the expansion of its pub concept.

Tortilla planning expansion after equity investment

Thu, 22 Dec 2011 13:42:11 GMT

US-Mexican casual-dining chain Tortilla is planning a major expansion over the next few years after receiving major cash investment from a private equity house.

English sparkling wine set to go mainstream

Wed, 21 Dec 2011 11:07:20 GMT

Sales of domestic sparkling wine from England are increasing, according to new research.

Michelin's mince pie project raises £10,000

Tue, 20 Dec 2011 12:10:14 GMT

Michelin has raised nearly £10,000 for charity by auctioning gourmet mince pies cooked by top chefs.

Stag and hen dos boost hospitality trade

Tue, 20 Dec 2011 12:09:26 GMT

Stag and hen dos and their accompanying weddings are providing a boost to the UK economy, it has been claimed.

Prezzo acquires former Caffe Uno sites

Mon, 19 Dec 2011 14:06:24 GMT

Italian restaurant group Prezzo has acquired three former Caffe Uno sites for £1.125 million in cash.

UK hotel sales 'to rise' in 2012

Fri, 16 Dec 2011 12:20:47 GMT

The UK has remained "one of the most active nations" in terms of hotel acquisitions and can look forward to a buoyant 2012, according to analysts.

Former Capital owners and Fuller's director launch new pubcos

Thu, 15 Dec 2011 11:03:48 GMT

The former owners of Capital Pub Company and a former managing director at pub firm Fuller's Beer Company are to launch two new pub ventures.

Mary Portas sets out high street review

Wed, 14 Dec 2011 14:12:54 GMT

Retail expert Mary Portas has published her government-commissioned review of the UK high street, setting out a raft of recommendations to breathe new life into areas that she believes will "disappear forever" unless urgent action is taken.

Health & wellness to drive 2012 food & drink trends

Tue, 13 Dec 2011 13:27:30 GMT

Leatherhead Food Research has predicted the trends set to make an impact in the food and drink sector in 2012.

Pub & restaurant market to enjoy M&A surge in 2012

Mon, 12 Dec 2011 13:14:06 GMT

Well-known chains like Pizza Express, Yo! Sushi and Jamie Oliver's string of eponymous eateries could change ownership in 2012 amid a predicted surge of M&A activity in the UK's pub and restaurant sector.

New hotel openings 'to continue into 2012'

Fri, 09 Dec 2011 12:16:10 GMT

New hotels in the UK will continue to open in 2012 despite the recession, high VAT rates and planning problems causing some projects to be delayed or cancelled this year, according to a new report.

Ask rolls out 'authentic' revamp

Thu, 08 Dec 2011 14:06:25 GMT

Ask, the Italian dining chain owned by Gondola Group, is rolling out a new look and improved food and drink offer across its entire UK estate.

Pandas bring ray of sweet sunshine to Scotland's hotel sector

Wed, 07 Dec 2011 12:38:20 GMT

The arrival of two giant pandas at Edinburgh Zoo is proving a boon to the city's hotel sector, it has been reported.

Increased marketing 'key' to 2012 success

Tue, 06 Dec 2011 14:19:37 GMT

Most hoteliers believe effective marketing over the next six months will be the key business priority going into 2012, according to a poll.

Prezzo to have itself a merry Christmas

Mon, 05 Dec 2011 12:34:55 GMT

Italian chain Prezzo is to open eight new sites across its brands in December, providing an end-of-year boost to the company.

Britons 'eating out more'

Mon, 05 Dec 2011 12:34:09 GMT

In defiance of a difficult economic climate, Britons are going out to eat and drink more – but this is unlikely to last for long, according to new research.

Odeon to trial 'fine food and film' concept in London

Fri, 02 Dec 2011 12:28:06 GMT

Odeon Cinemas is to pilot a "fine food and film" concept at one of its sites in west London.

Entrepreneur seeks investment for 'pie and pint' concept

Thu, 01 Dec 2011 11:52:07 GMT

An entrepreneur is seeking investment to help him roll out his pub 'pie and pint' concept that turned over £1 million in its first year.

Harbour Hotels announces £25m Southampton hotel

Thu, 01 Dec 2011 11:50:46 GMT

Harbour Hotels, which manages five hotels along the south coast, has announced a new £25 million hotel and spa project in Southampton.

The Restaurant Group trials US concept in Brighton

Wed, 30 Nov 2011 13:22:13 GMT

The Restaurant Group (TRG), has launched a new US-themed trial concept in Brighton, it has been reported.

Chelsea gets a Brooklyn Bite

Tue, 29 Nov 2011 12:54:06 GMT

A US restaurateur is to open his first New York-style pizza concept in the UK.

Major food & drink firms agree online junk food ad ban

Tue, 29 Nov 2011 12:53:17 GMT

Leading food and drink brands including McDonald's, Coca-Cola and Nestle have agreed to only promote nutritious products on their websites.

Travelodge and Waitrose to open hotel and retail sites

Mon, 28 Nov 2011 13:58:51 GMT

Budget hotel operator Travelodge and supermarket chain Waitrose have announced they are to develop three new hotel and retail sites together in a £27 million deal.

Nightclub introduces 'bring your own' initiative to prevent 'pre-loading'

Fri, 25 Nov 2011 14:04:36 GMT

A nightclub owner is allowing revellers to bring their own alcohol in with them in a battle against low-cost drink.

Govt to tackle 'curry crisis' with 'curry college'

Thu, 24 Nov 2011 11:43:40 GMT

The government plans to set up a 'curry college' to teach Britons the art of Indian food in response to a ban on operators bringing in chefs from Bangladesh, India and Pakistan, it has been reported.

British pubs 'vital to tourism and economy'

Wed, 23 Nov 2011 12:56:48 GMT

The British pub is the central theme of a new campaign to drive more tourism in rural areas and highlight the importance of the beer supply chain to the UK economy.

Sodexo awarded Soil Association's catering mark

Tue, 22 Nov 2011 10:45:35 GMT

Caterer Sodexo has been recognised for its work serving fresh and nutritious meals in all its UK primary schools.

Music 'makes wine taste better'

Mon, 21 Nov 2011 14:32:19 GMT

It is common practice for a sommelier to recommend diners a nice wine to suit their dish but now operators are being urged to think about matching background music to affect the taste of wine.

Is cakeage warranted?

Fri, 18 Nov 2011 14:00:19 GMT

The hoary issue of 'cakeage' has been thrown into the spotlight once more this week.

Search is on for pub 'pie champion'

Thu, 17 Nov 2011 11:13:22 GMT

The search is on to find the best pub pie in the country.

Hospitality bosses optimistic on trading

Wed, 16 Nov 2011 13:51:56 GMT

Senior hospitality bosses are upbeat about current trading despite the impact of the economic downturn, according to a survey.

Buying British would improve the standards of school dinners, caterers told

Tue, 15 Nov 2011 11:41:12 GMT

Caterers should buy British food to improve the quality of school dinners, a charity has said.

World's first paper wine bottle set to launch

Mon, 14 Nov 2011 12:05:52 GMT

Drinkers will soon be able to enjoy their claret decanted from the world's first paper wine bottle.

Pubs and restaurants enjoy robust October

Mon, 14 Nov 2011 12:05:12 GMT

Pub and restaurant sales remained largely buoyant in October despite the ongoing eurozone crisis and falling consumer confidence, according to analysis of leading industry groups.

Starbucks takes leap into juice

Fri, 11 Nov 2011 10:13:16 GMT

The Seattle firm has bought juice-maker Evolution Fresh.

Staycation trend remains buoyant, says VisitEngland

Thu, 10 Nov 2011 14:10:34 GMT

The popularity of domestic holidays in the UK shows no sign of abating, VisitEngland has said.

Govt announces ban on sale of below-cost alcohol

Wed, 09 Nov 2011 13:52:56 GMT

A ban on alcohol being sold below a minimum price in England and Wales will be introduced from April 6th 2012, the government has said.

TripAdvisor 'loopholes' revealed

Wed, 09 Nov 2011 09:33:09 GMT

Business owners can exploit a number of security loopholes on reviews website TripAdvisor in order to post fake reviews on both their own pages and those of their competitors, a new investigation claims.

Carluccio's targets office crowd with new bar concept

Mon, 07 Nov 2011 11:54:05 GMT

Italian cafe brand Carluccio's is to tempt the after-work office crowd with the launch of a new bar concept at its city sites.

Blumenthal and Ramsay sign up to homeless initiative

Fri, 04 Nov 2011 11:51:59 GMT

Gordon Ramsay's Bread Street Kitchen and Heston Blumenthal's Dinner are among the big names adding their weight to this year's StreetSmart initiative, a project that helps raise money for the homeless in the run-up to Christmas.

Pop-up restaurant trend comes to Northern Ireland

Thu, 03 Nov 2011 10:51:20 GMT

The pop-up restaurant 'revolution' has reached the shores of Northern Ireland.

VisitEngland gets £19.8m in govt funding

Wed, 02 Nov 2011 11:12:47 GMT

VisitEngland has been allocated £19.8 million in funding from the government's Regional Growth Fund.

Peach goes green

Tue, 01 Nov 2011 13:27:12 GMT

Gastro pub operator Peach Pubs is to take part in a new scheme to help it reduce energy costs and install energy-efficient technology.

Tampopo launches East Street

Mon, 31 Oct 2011 11:54:48 GMT

Tampopo, the east Asian restaurant chain, is to launch a new brand aimed at hip young Londoners.

Employee engagement crucial to hotels' Olympic success

Fri, 28 Oct 2011 11:56:54 GMT

With the London Olympics now firmly on the horizon, hoteliers need to make sure they are fully-equipped to meet the challenges the event will present.

Crepeaffaire eyes 2012 expansion

Fri, 28 Oct 2011 11:48:46 GMT

The company, led by Daniel Spinath, is to develop more London sites next year and explore franchise opportunities both in the UK and overseas.

Vodka chain Revolution unveils ambitious growth plans

Thu, 27 Oct 2011 12:57:02 GMT

UK bar chain Revolution is to "transform" its dining offering in a bid to increase food sales by 25 per cent in six months.

Low-cost food operators trumping big brands on customer service

Wed, 26 Oct 2011 13:09:24 GMT

Budget 'treat providers' are trumping well-known restaurant brands when it comes to customer experience, according to a new survey.

Prezzo deserves more credit, says analyst

Tue, 25 Oct 2011 13:19:46 GMT

Italian restaurant chain Prezzo has not been given enough credit for the progress it has made in building what is now one of the leading food chains in the UK, a market analyst has said.

Italian restaurant group to launch in UK

Mon, 24 Oct 2011 11:34:43 GMT

One of Italy's most successful restaurant operators is to make its debut in the UK.

Business deal could boost recycling in hospitality sector

Fri, 21 Oct 2011 14:13:28 GMT

Smaller hospitality operators are to be given greater access to low-cost waste services under a new government small business charter.

Restaurant deals point to way through recession

Thu, 20 Oct 2011 12:32:14 GMT

UK restaurants have weathered the recession by dealing out more than £135 million a week in discounts to customers, according to a new report.

The Michelin Effect: Pubs see rise in trade

Wed, 19 Oct 2011 11:26:49 GMT

Three pubs with newly-awarded Michelin stars have already seen a rise in trade, it has been reported.

Sunny September boosts pubs and restaurants

Tue, 18 Oct 2011 14:04:54 GMT

Eating and drinking trading remained buoyant in September, helped by some unseasonably warm weather.

Diners want calorie info on menus

Mon, 17 Oct 2011 10:34:46 GMT

Pub and restaurant-goers want more information about their food on menus, according to a new survey.

Licensees urged to gear-up for British Pub Week

Fri, 14 Oct 2011 13:32:49 GMT

Licensees are being encouraged to start thinking about the sort of events they're going to stage for British Pub Week, which runs from October 28th to November 6th.

VAT cut can create 475,000 hospitality jobs – report

Thu, 13 Oct 2011 14:24:49 GMT

As many as 475,000 jobs could be created in the hospitality industry if VAT and other barriers to growth are cut, according to a new study.

Ledbury wins National Restaurant Awards for 2nd year running

Wed, 12 Oct 2011 14:29:23 GMT

The Ledbury has once again triumphed in the National Restaurant Awards 2011.

Boris Johnson calls for better food standards ahead of Olympics

Tue, 11 Oct 2011 13:58:45 GMT

Boris Johnson is encouraging London restaurants, hotels and caterers to place more emphasis on healthier meals and British-sourced ingredients in the build-up to the 2012 Olympic Games.

The Restaurant Show swings into action

Mon, 10 Oct 2011 13:47:53 GMT

The Restaurant Show kicks-off in London today, with Mystery Dining in attendance too – why not pop along and say hello at stand J28.

'Doggy box' campaign to cut food waste

Fri, 07 Oct 2011 15:34:06 GMT

A new campaign aims to encourage London restaurants to offer 'doggy bags' and improve diner reticence about asking for something to take their leftover food home in.

Buckinghamshire pub receives two Michelin stars

Fri, 07 Oct 2011 13:59:43 GMT

The Hand & Flowers in Marlow has become the first pub in Britain to be awarded two Michelin stars.

Hospitality part of massive govt investment project

Thu, 06 Oct 2011 13:54:34 GMT

The government is to inject more than £1 million into the hospitality sector as part of a major investment to boost growth and improve skills in the UK's key industries.

York crowned UK's best food destination

Wed, 05 Oct 2011 11:38:32 GMT

The city has been named the UK's best food destination in a TripAdvisor poll.

Travelodge opens fourth hotel in Spain

Tue, 04 Oct 2011 13:54:31 GMT

Travelodge has increased its presence in Spain, opening a 116-room hotel in Valencia.

Pub changes come into force

Mon, 03 Oct 2011 13:49:02 GMT

Pubs are facing a lot of changes this month.

No Saints targets brand expansion

Fri, 30 Sep 2011 14:03:31 GMT

Bar and restaurant group No Saints is to open 15 new sites across its brand estate, it has been reported.

Roll up for The Restaurant Show

Thu, 29 Sep 2011 13:36:48 GMT

Some 300 exhibitors offering a host of new products and innovations will pitch up at The Restaurant Show this year.

Ed Balls calls for temporary VAT cut

Wed, 28 Sep 2011 11:37:30 GMT

Shadow chancellor Ed Balls has called for a temporary VAT cut as part of a package of measures to help grow the UK economy.

Gordon Ramsay checks into 'Hotel Hell'

Tue, 27 Sep 2011 13:39:11 GMT

Gordon Ramsay's latest US television venture will see the chef check into 'Hotel Hell'.

Italian cuisine 'nation's favourite' when eating out

Tue, 27 Sep 2011 13:38:22 GMT

Italian food is the nation's favourite when dining out but traditional British food is still the most popular for home cooking, according to a new study.

Tampopo to make London return

Mon, 26 Sep 2011 10:57:30 GMT

East-Asian restaurant chain Tampopo is to make a comeback in London with a new site in Westminster.

Hospitality operators signing up to sustainability scheme

Fri, 23 Sep 2011 11:55:22 GMT

Hotels across the country are signing up to a star rating scheme that measures operators' sustainability efforts, it has been reported.

Online marketing 'increasingly important' for restaurant operators

Thu, 22 Sep 2011 10:47:52 GMT

Restaurant operators need to harness the power of online marketing if they want to reach their customers, Livebookings has said.

Jamie's Union Jacks to serve British-inspired flatbreads

Wed, 21 Sep 2011 12:49:42 GMT

Jamie Oliver's new concept, Union Jacks, celebrates British cultural tradition.

Mint Hotel acquired for £600m

Tue, 20 Sep 2011 10:43:44 GMT

The city centre operator, which runs seven hotels in the UK, has been picked up by US investor Blackstone.

The rise of the pet-friendly hotel

Mon, 19 Sep 2011 12:55:22 GMT

There has been a 132 per cent spike in bookings at pet-friendly hotels, LateRooms said.

Boutique hotel sector in London 'to double'

Fri, 16 Sep 2011 13:52:28 GMT

London's blossoming boutique hotel sector is to double in size within the space of two years, according to a new study.

The end of the sell-by date

Thu, 15 Sep 2011 12:26:37 GMT

The sell-by date on food packaging is to be scrapped in order to save shoppers money and stop "perfectly good" food from being thrown away, the government has said.

Sales boost for Travelodge

Wed, 14 Sep 2011 12:17:22 GMT

Travelodge saw a total sales growth of 15 per cent over the summer months, the company has said.

Tasty eyes UK expansion

Tue, 13 Sep 2011 13:22:43 GMT

Pan-Asian restaurant operator Tasty is eyeing expansion after reporting a significant surge in pre-tax profit.

Young's to try out new bar concept

Mon, 12 Sep 2011 13:11:03 GMT

The operator's Anglo-American-themed Plough Bar & Kitchen opens later this week.

Chef of the Year 2011 finalists revealed

Fri, 09 Sep 2011 13:33:24 GMT

The finalists of the Chef of the Year 2011 competition have been named.

Skills gap stunting hospitality growth, report suggests

Thu, 08 Sep 2011 13:24:13 GMT

The hospitality industry will only grow if more high calibre chefs, managers and kitchen managers are found, according to a new study.

Pizza Express launches 'historic' brand revamp

Wed, 07 Sep 2011 13:20:11 GMT

The Gondola-owned operator is offering new dishes, rolling out a new logo and retraining its entire workforce as part of the move from "service" to "experience".

Reward pubs that improve community life, says Alcohol Concern

Tue, 06 Sep 2011 13:29:02 GMT

The body's chief executive Don Shenker said in an article pubs that play a key role in shaping community life should be financially rewarded for it.

The end of the gastropub

Mon, 05 Sep 2011 13:42:57 GMT

The Good Food Guide has banned the expression from its guides.

VAT cut campaign gains fresh support

Fri, 02 Sep 2011 14:08:00 GMT

The hospitality industry's campaign to cut VAT for the sector to five per cent has been given fresh support.

Diners 'want contactless payment'

Thu, 01 Sep 2011 13:57:47 GMT

85% of UK consumers polled by Visa would recommend contactless payment but 28% think there aren't enough outlets which offer the technology.

Cold water poured over 'tipple tax'

Wed, 31 Aug 2011 13:47:04 GMT

Proposals to levy a charge on drinks sold in pubs and clubs is unlikely to be taken up by the government, it has been claimed.

Drink tax plan mooted

Tue, 30 Aug 2011 12:07:59 GMT

The per drink surcharge, to be proposed by the Liberal Democrats next month, is to help local authorities cover the costs associated with heavy drinking.

UK obesity set to soar

Fri, 26 Aug 2011 14:22:01 GMT

The number of dangerously overweight people is forecast to reach 26 million by 2030.

London set for another brewpub

Fri, 26 Aug 2011 14:21:03 GMT

Tap East will open at the Westfield shopping centre in Stratford City.

Fresh funding for small firms in wake of riots

Thu, 25 Aug 2011 12:58:59 GMT

Small businesses hit by the recent riots are to be given fresh funding to help them recover from the damage caused by the disorder.

Chop'd eyes London expansion

Wed, 24 Aug 2011 14:43:43 GMT

The salad bar chain will open its seventh site at Boxpark, a pop-up mall in Shoreditch.

Staffordshire pub branches out into bread and milk

Tue, 23 Aug 2011 11:49:49 GMT

A Staffordshire pub is selling a different kind of pint in a bid to diversify.

Drinks firms asked for annual labelling updates

Mon, 22 Aug 2011 11:52:56 GMT

Drink companies will be questioned about their progress on alcohol labelling commitments annually.

Space hotel development details released

Fri, 19 Aug 2011 11:43:12 GMT

The planned space hotel will share some similarities with hotels on Earth.

London restaurant prices on the up

Thu, 18 Aug 2011 12:57:55 GMT

The price of an average meal for two in London costs over £90.

BHA calls on government to act

Wed, 17 Aug 2011 13:25:45 GMT

Ufi Ibrahim, chief executive of the British Hospitality Association, said in a letter to David Cameron that several barriers were hampering the hospitality's industry development.

Alcohol licence reviews up 19%

Tue, 16 Aug 2011 12:32:36 GMT

1,334 on-trade licences were reviewed in the 12 months to April 2010, up from 1,125 in the previous 12-month period.

Edinburgh's Iglu to employ people with mental health problems

Mon, 15 Aug 2011 13:22:45 GMT

The restaurant and bar will pay employees a living wage and help them get back into work.

E-petition reignites hospitality VAT call

Fri, 12 Aug 2011 12:06:29 GMT

The online petition breathes new life into the campaign to reduce VAT for the sector to five per cent.

Fat Duck tops Good Food Guide again – but for how long?

Thu, 11 Aug 2011 11:49:04 GMT

The Michelin-starred restaurant has once again been named the best restaurant in the UK, but an emerging group of chefs could be about to knock it off its perch.

BrewDog on track to meet £2m investment target

Wed, 10 Aug 2011 12:19:15 GMT

The microbrewer has raised more than £1 million from its Equity for Punks share scheme

Pubs and restaurants vandalised in UK riots

Tue, 09 Aug 2011 13:46:19 GMT

Pubs have been attacked and vandalised as rioting in London and other cities has continued to spread for a third night.

Hotels, pubs and restaurants on public property map

Mon, 08 Aug 2011 13:56:47 GMT

The assets are part of more than 180,000 owned by nearly 600 public bodies.

Hospitality operators urged to buy equipment now to see tax benefit

Fri, 05 Aug 2011 12:18:04 GMT

Now is the time for pubs, hotels and restaurants to buy new equipment as part of the capital expenditure allowance, a tax specialist has said.

Krispy Kreme continues UK expansion

Thu, 04 Aug 2011 10:39:03 GMT

The doughnut retailer will open three sites before the end of the year.

How Roll the Barrel and Shut the Box could save the Great British Pub

Wed, 03 Aug 2011 11:41:11 GMT

Bringing back traditional pub games would encourage more young adults to visit the pub, according to CAMRA.

Leon de Bruxelles targets UK expansion

Tue, 02 Aug 2011 10:25:30 GMT

The mussels and fries restaurant chain is set to make its UK debut in October after acquiring a site in London's Cambridge Circus.

New single to support British pubs

Mon, 01 Aug 2011 12:14:22 GMT

A new single is showing support for British pubs.

Computer software to tackle fake restaurant and hotel reviews

Fri, 29 Jul 2011 10:05:37 GMT

New software is set to tackle 'opinion spam'.

Guilt free or health conscious dining: Let us know if calorie labelling would affect your choice

Thu, 28 Jul 2011 14:47:29 GMT

Would knowing a meal's calorie content inspire you to order a healthier choice?

Hospitality VAT cut ruled out

Wed, 27 Jul 2011 13:42:24 GMT

The campaign to reduce VAT for the sector to five per cent looks to have come to an end.

Eating and drinking out operators report strong weekly trading

Wed, 27 Jul 2011 11:36:38 GMT

Coal Grill + Bar, Tampopo and Le Bistro Pierre all reported positive trading in M&C Report's new weekly tracker.

Rising costs hampering UK hospitality

Tue, 26 Jul 2011 11:20:34 GMT

More than half of UK small firms fear they will go out of business if costs continue to rise, according to a new survey.

Harvey Nichols takes its pop-up concept to Liverpool

Mon, 25 Jul 2011 13:35:19 GMT

The luxury goods retailer will set up at Liverpool One from September to the end of the year, selling Christmas-themed products.

New guide for hospitality management launched

Mon, 25 Jul 2011 13:33:36 GMT

The guide, from the Institute of Hospitality, contains advice to help managers improve performance management.

Sodexo to offer RSPCA products at UK sites

Thu, 21 Jul 2011 14:15:16 GMT

The foodservice firm will offer eggs, salmon, chicken and pork from Freedom Food-approved farms.

5% VAT campaign gains steam

Wed, 20 Jul 2011 13:57:47 GMT

JD Wetherspoon, Mitchells & Butlers, Greene King, Marston's and Spirit Pub Company all say they back efforts to reduce VAT to five per cent in the sector.

Firms could cut refrigeration energy bills by 20%

Tue, 19 Jul 2011 12:43:53 GMT

Refrigeration costs can account for up to 50 per cent of energy costs for some businesses, according to the Carbon Trust.

BrewDog raises £500,000 in share sale

Mon, 18 Jul 2011 11:39:48 GMT

The microbrewer intends to use capital raised from its 'Equity for Punks' initiative to develop a carbon neutral brewery.

Overseas visitor numbers to Britain are rising

Fri, 15 Jul 2011 13:55:11 GMT

Overseas residents made 7.8 million visits to the UK and spent just under £4 billion between March and May this year.

Firms to get help for Olympics transport plans

Thu, 14 Jul 2011 13:39:21 GMT

Firms of all sizes will benefit from free tools, workshops and an online planning tool to help them manage transport challenges over the Games.

The search for the perfect pint

Wed, 13 Jul 2011 10:42:56 GMT

BOC Sureserve has launched a campaign to find the best pint in Britain.

Olympics will provide £750m spending boost – report

Tue, 12 Jul 2011 13:12:39 GMT

The spending boom will deliver a £5.1 billion boost to the UK economy by 2015, according to a report by Visa Europe.

Parish councils could be given licensing powers

Mon, 11 Jul 2011 13:13:24 GMT

Parish and town councils could be given the power to rule on alcohol licensing under government proposals expected to be outlined today.

Pauleys launches provenance information smartphone service

Fri, 08 Jul 2011 12:19:47 GMT

Foodservice distribution firm Pauleys has added quick response codes to strawberry punnets that can be scanned by a downloadable smartphone reader.

UK hospitality could save millions every year by tackling food waste

Thu, 07 Jul 2011 13:17:51 GMT

The sector could save up to £724 million a year if it tackles the 1.5 million tonnes of waste that currently go to landfill, according to WRAP.

Gondola tops R200 list

Wed, 06 Jul 2011 14:05:58 GMT

Gondola Holdings, operator of Pizza Express, Zizzi, Ask and Byron, tops Restaurant magazine's R200 list with 655 UK sites.

Jay-Z and Ashley Cole to open London restaurant

Tue, 05 Jul 2011 13:55:37 GMT

The US rapper and Premier League footballer plan to open 40/40 London next year.

Chefs represent biggest recruitment challenge for hospitality – People 1st

Mon, 04 Jul 2011 13:34:31 GMT

The hospitality and catering industry needs to address the dearth of chefs coming through the system, People 1st has said.

Wetherspoon announces chain expansion plans

Fri, 01 Jul 2011 13:44:23 GMT

The pub operator will open 14 new venues next month, bringing its estate to 822 sites.

Landlocked pubs could be affected by street smoking ban proposal

Thu, 30 Jun 2011 13:34:58 GMT

A proposal to ban smoking on the streets of Stony Stratford, Buckinghamshire, could hit its landlocked pubs particularly hard.

Marriott uses Facebook for recruitment drive

Wed, 29 Jun 2011 10:48:11 GMT

The My Marriott Hotel app sees users manage a virtual hotel, train staff, serve customers and buy equipment and ingredients.

Hospitality industry upping marketing efforts

Tue, 28 Jun 2011 14:10:13 GMT

The hospitality industry is embracing new marketing techniques.

Employees missing out on lunch breaks

Mon, 27 Jun 2011 14:43:39 GMT

Many employees are missing out on their lunch break as they try to show their dedication in tough economic times.

50,000 food industry apprenticeships announced

Fri, 24 Jun 2011 13:33:20 GMT

The apprenticeships are part of the government's drive to get more food firms running apprenticeship opportunities.

'Bed tax' can make sense, says VisitBritain

Thu, 23 Jun 2011 13:30:31 GMT

An accommodation tax – which would see tourists being charged extra for overnight stays, makes economic sense if targeted properly, Chris Rodrigues has said.

Wahaca hits the streets with mobile concept

Wed, 22 Jun 2011 13:54:54 GMT

Mexican street food firm Wahaca will hit the streets in a 1958 Citroen van, offering new recipe ideas to potential customers.

John Penrose: People choose holidays based on more than VAT

Tue, 21 Jun 2011 14:43:17 GMT

Tourism minister John Penrose downplayed the impact of the Irish hospitality VAT cut.

Ska environmental rating rolled out to restaurants

Mon, 20 Jun 2011 13:46:12 GMT

The Ska Rating has been introduced to the restaurant sector, following a successful trial.

Judi Dench and Jamie Oliver star in celeb-filled VisitBritain campaign

Mon, 20 Jun 2011 13:42:53 GMT

A host of Britain's best-known stars have joined together for a global tourism campaign.

Hospitality operators look to IT to drive guest experience

Fri, 17 Jun 2011 11:15:08 GMT

More than half of the global hospitality operators surveyed by Motorola Solutions plan to increase spending on technology this year.

Pizza Express launches bill payment smartphone app

Thu, 16 Jun 2011 11:15:13 GMT

The chain says its new app, which allows diners to pay for their food with their mobile phone at any time during their meal, is perfect for those running short on time.

Hospitality forms part of government's waste review

Wed, 15 Jun 2011 11:43:49 GMT

Defra has unveiled plans to develop voluntary responsibility deals with hotels, restaurants and pubs to reduce and better manage waste in the sector.

Royal wedding hangover leads to flat May for pubs and restaurants

Tue, 14 Jun 2011 10:26:52 GMT

Operators reported a 0.3 per cent decline in sales last month, compared to a 3.8 per cent uplift in April, according to a sector tracker report.

Diageo to invest in pregnancy alcohol campaign

Mon, 13 Jun 2011 11:53:38 GMT

The global drinks firm will fund a government-backed initiative to train 10,000 midwifes to offer advice to expectant mothers about drinking while pregnant.

Free sparkling tap water offered at Aldo Zilli's London restaurant

Fri, 10 Jun 2011 11:02:10 GMT

Diners at Zilli Fish will be offered free sparkling tap water as part of London On Tap, Thames Water's campaign to get more Londoners choosing tap water over bottled.

Waitrose floats standalone cafe concept

Thu, 09 Jun 2011 13:27:05 GMT

The supermarket operator could launch standalone cafes if its roll-out of in-store sites proves successful.

'Night-time only' Olympic deliveries criticised

Wed, 08 Jun 2011 11:10:44 GMT

Proposals to ban daytime deliveries in London over the Olympic Games period will hamper the capital's pubs and clubs, industry figures have said.

UK VAT level 'deterrent' to tourism growth

Tue, 07 Jun 2011 11:42:04 GMT

The current level of VAT is making UK tourism uncompetitive with other countries, the British Hospitality Association has said.

US restaurant spend drops, despite more customers

Mon, 06 Jun 2011 13:38:34 GMT

US diners spent less on eating out in April, according to a recently-published index.

3D football projectors fitted in thousands of bars

Fri, 03 Jun 2011 10:01:14 GMT

People can now watch football in 3D at over 2,000 pubs across the UK.

People 1st merger to boost customer service training

Thu, 02 Jun 2011 12:01:52 GMT

Possible People 1st and GoSkills merger to streamline customer services training.

Tube map charts Edinburgh's pubs

Wed, 01 Jun 2011 14:28:14 GMT

Over 400 of Edinburgh's pubs and bars feature on a new Underground-inspired map.

Restaurant to use iPads not menus

Wed, 01 Jun 2011 14:26:09 GMT

iPads have replaced the traditional menu at one US eatery.

Travelodge to build 100 'Metro' hotels

Tue, 31 May 2011 14:30:49 GMT

Travelodge will build 100 Metro hotels across the UK by 2020.

National competition for young chefs and waiters launched

Fri, 27 May 2011 12:11:49 GMT

The Young Chef Young Waiter competition attracts the brightest UK hospitality talent.

South Bank restaurants benefit from £4m redevelopment programme

Thu, 26 May 2011 12:42:40 GMT

A £4 million redevelopment programme will see pavements, lighting and access ramps improved in the area.

US tourists top UK spending league

Wed, 25 May 2011 11:37:14 GMT

Inbound US tourism was worth £2.1 billion in 2010 - but US visitor numbers continue to fall, warns VisitBritain.

Restaurant of the Year 2011 shortlist unveiled

Tue, 24 May 2011 11:19:51 GMT

The Guide has unveiled the ten regional winners for its Restaurant of the Year Award, including Salvo's in Leeds and Ondine in Edinburgh.

Eat, Pret a Manger sign up to 'Quick Tap'

Tue, 24 May 2011 11:18:56 GMT

Quick Tap is the UK's first contactless payment service that allows customers to pay for items using their mobile phones.

Hotels to offer electric car charging points

Mon, 23 May 2011 13:38:58 GMT

US carmaker Tesla has teamed up with more than ten UK hotels and tourist spots to offer electric car charging stations.

Pubs told to get in shape

Fri, 20 May 2011 15:05:05 GMT

Pubs need to offer better customer service, deal with complaints efficiently and offer food if they can, Luke Johnson has said.

Pubs 'should focus on soft drinks'

Fri, 20 May 2011 15:03:08 GMT

Placing jugs of water on tables in pubs is one way to tackle the UK's binge drinking culture, it has been claimed.

Hamburger chain takes its pop-up concept to UK festivals

Thu, 19 May 2011 12:47:05 GMT

Byron's pop-up concept, The Shack, uses the same meat, recipes and cooking equipment as in its restaurants.

Hospitality industry 'leading the way' on healthy eating

Wed, 18 May 2011 12:50:59 GMT

Some 80 per cent of the 10,000 establishments questioned by the British Hospitality Association as part of its Health Works report said they are already offering healthy food options.

Publicans urged to tell government about red tape concerns

Tue, 17 May 2011 12:08:47 GMT

The British Beer and Pub Association is urging operators to tell the government about their concerns for red tape in the hospitality industry.

BBPA: Extend opening hours for 2012 Olympics and Jubilee

Mon, 16 May 2011 14:06:31 GMT

The British Beer and Pub Association says the success of the royal wedding can be replicated if opening hours are extended for the London 2012 Olympic celebrations and Diamond Jubilee.

UK drives European hotel growth

Fri, 13 May 2011 13:54:40 GMT

The UK hotel sector led the way in European growth in 2010, according to data from American Express Business Insights.

BHA: Most restaurants 'have nothing to worry about' over HMRC tax clampdown

Fri, 13 May 2011 12:32:33 GMT

The recent clampdown on tax evasion in the restaurant industry announced by HM Revenue & Customs is no cause for concern for the majority of operators, the British Hospitality Association has said.

Online tool to help pubs combat terrorism

Fri, 13 May 2011 12:28:07 GMT

Pubs and clubs are being urged to complete an online self-assessment that will help them make sure they have effective measures in place to combat terrorism.

Ireland announces 4.5% VAT cut for hotels and restaurants

Thu, 12 May 2011 12:56:03 GMT

VAT for hotels, restaurants, catering services and leisure outlets will drop to nine per cent, under growth plans announced by the Irish government.

Little Chef is 'Good to Go'

Thu, 12 May 2011 12:54:56 GMT

The roadside restaurant chain's new deli concept accompanies its £20 million revamp plan.

College to tackle 'curry crisis' with new degree

Wed, 11 May 2011 11:18:29 GMT

Bradford College has unveiled a new course in Asian and International cuisine in response to recent changes to immigration.

Customers becoming sensitive to smaller portions

Tue, 10 May 2011 11:35:59 GMT

High petrol prices and inflation mean customers want more for their money when dining out.

Restaurant offers first-class airplane food

Mon, 09 May 2011 11:40:48 GMT

A new restaurant located in a grounded plane combines first-class dining with some interesting features.

Premier Inn to launch 'floating' bedrooms

Fri, 06 May 2011 12:43:44 GMT

A new London-based Premier Inn will boast 'floating' bedrooms.

Cost pressures will lead to price hikes, Wetherspoon chief warns

Thu, 05 May 2011 11:33:14 GMT

Wetherspoon chief Tim Martin said the pub industry will be unable to absorb cost increases, resulting in price rises.

GLA apologises to hoteliers over 'unwarranted' Olympics criticism

Wed, 04 May 2011 11:27:52 GMT

Neale Coleman, Boris Johnson's Olympics advisor, wrote to the British Hospitality Association to apologise for comments about hiked room rates in the capital.

Pinkberry outlines global expansion plan

Tue, 03 May 2011 13:05:14 GMT

Pinkberry, the frozen yoghurt chain, expects to open 30 more international locations before the year is out.

Cost of eating out 'at all-time high'

Thu, 28 Apr 2011 10:44:14 GMT

A three-course adult meal now costs an average £18.94, research from Horizons suggests.

Domino's announces German expansion

Wed, 27 Apr 2011 11:58:21 GMT

Domino's Pizza UK & Ireland has acquired 75 per cent of the master franchisee for Domino's in Germany, announcing it will open at least 400 stores in the country over the next ten years.

Whitbread to launch drive-through Costa

Tue, 26 Apr 2011 11:47:18 GMT

Whitbread will launch a drive-through Costa site in Nottingham, in advance of a further six to be opened across the UK this year.

Britons to spend £1.2bn over Easter and royal wedding weekends

Tue, 26 Apr 2011 11:46:01 GMT

Britons will spend £1.2 billion over April's two four-day holiday weekends, the British Beer and Pub Association has said.

Pubs and restaurants gear up for royal wedding

Thu, 21 Apr 2011 11:32:17 GMT

Themed curry menus, commemorative plate promotions, specially-commissioned beers - the hospitality industry plans to celebrate the royal wedding in style.

How much did your pub give to charity last year?

Wed, 20 Apr 2011 12:46:15 GMT

Pub Aid is compiling data on how much pubs gave to charity last year, as part of an effort to highlight their community value.

Noma named best restaurant in the world for second year

Tue, 19 Apr 2011 12:51:26 GMT

The Copenhagen restaurant has been named best restaurant in the world for the second year running - but what of El Bulli, the Spanish restaurant that dominated the San Pellegrino World's 50 Best Restaurants list between 2006 and 2009?

Is the 50 Best set to topple Michelin?

Mon, 18 Apr 2011 14:25:16 GMT

The annual San Pellegrino World's 50 Best Restaurants awards takes place in London tonight - could its growing popularity see it overtake the Michelin guide?

Heston returns to Little Chef

Mon, 18 Apr 2011 12:02:38 GMT

Michelin-starred chef Heston Blumenthal has been hired to revamp menus at a string of Little Chef sites.

Tracking technology monitors hotel towels and bathrobes

Fri, 15 Apr 2011 12:11:04 GMT

A US firm has developed washable tracking chips that can be sewn into hotel linen - helping them keep track of their stocks

Number of adult drinkers on the rise, research shows

Thu, 14 Apr 2011 11:16:45 GMT

The total number of adult drinkers is rising by about 300,000 each year, according to the Wilson Drinks Report.

Mobile apps help Hilton hotels get 100,000 bookings

Wed, 13 Apr 2011 12:37:37 GMT

Hilton has highlighted the importance of social media by using a mobile app to boost its hotel bookings.

Restaurateurs missing out on mobile bookings, research shows

Tue, 12 Apr 2011 13:38:01 GMT

Some 23 per cent of web browsing is now done through smartphones, but only 2.6 per cent of restaurants have a website that is optimised to take advantage of mobile, says Livebookings.

Big society? How community spirit is saving the local pub

Mon, 11 Apr 2011 13:28:43 GMT

Community co-operative schemes are taking over and re-opening some of Britain's flailing pubs.

Scottish bistro serves up 'ultimate ethical food'

Fri, 08 Apr 2011 11:42:25 GMT

Edinburgh's Spoon cafe bistro has been offering squirrel meat since Friday - and says it has sold out every day.

Afternoon tea: More than a caffeine boost for London hotels

Thu, 07 Apr 2011 11:41:04 GMT

Some of the capital's hotels are offering six sittings a day to cope with guest demand.

How will new work-based immigration affect UK hospitality?

Wed, 06 Apr 2011 11:44:14 GMT

Starting today, the number of workers coming into the UK from non-EU areas under Tier 2 will be capped at 20,700 - what does this mean for our diverse restaurants?

US TV shows fuel British prom boom

Tue, 05 Apr 2011 12:23:02 GMT

Holiday Inn says it has seen a 500 per cent rise in prom bookings at its UK hotels.

BHA and BBPA win legal battle over food hygiene ratings

Mon, 04 Apr 2011 11:02:19 GMT

Restaurants and pubs in London will not have to display compulsory food hygiene ratings after the British Hospitality Association and British Beer and Pub Association won a legal victory against the plans.

Top 100 most influential females in hospitality unveiled

Mon, 04 Apr 2011 11:00:38 GMT

Women 1st unveiled its Top 100 Most Influential Women list at the Savoy in London recently.

Pret A Manger to pilot new kitchen concept

Fri, 01 Apr 2011 11:39:44 GMT

Pret is trialling a new coffee kitchen concept - in which sites are smaller than typical city Prets.

World's tallest hotel opens in Hong Kong

Thu, 31 Mar 2011 15:28:07 GMT

Ritz-Carlton has opened the tallest hotel in the world.

Plan to turn London tube stations into pubs

Wed, 30 Mar 2011 15:00:23 GMT

Entrepreneur Ajit Chambers wants to turn some of the capital's abandoned underground stations into pubs and tourist attractions.

What can mystery guest programmes offer hospitality businesses?

Tue, 29 Mar 2011 13:50:41 GMT

Mystery guest programmes offer hospitality operators an objective, independent way to monitor and develop their customer service - but such programmes must be chosen wisely.

Social media 'more important to operators'

Mon, 28 Mar 2011 11:27:45 GMT

Operators are using social networks to test out new products and menu ideas, hospitality figures have told the Numis Leisure Conference.

Red tape for hosting small gigs could be reduced

Fri, 25 Mar 2011 12:47:15 GMT

Live music could be removed from the Licensing Act, making it easier for smaller venues to stage gigs.

Bad service in restaurants leads 14% of Britons to leave without paying, research shows

Thu, 24 Mar 2011 12:27:35 GMT

Bad service remains top of the list for restaurant-goers major gripes.

Everards trials deli plan

Wed, 23 Mar 2011 13:08:22 GMT

The Leicestershire brewer will encourage artisan bakers and butchers to sell their products in its pubs in order to encourage the use of local food.

Ego and Rocket Restaurants merge to create 3Sixty

Tue, 22 Mar 2011 10:58:11 GMT

London-based Rocket has merged with Ego, which has eight sites in the north of England and the Midlands, to create a new business, 3Sixty.

Fred Sirieix launches unique training tool for the service industry

Mon, 21 Mar 2011 12:48:38 GMT

Fred Sirieix' new training tool - called The Art of Service - is an interactive board-based game that instils hospitality skills in participants.

Coca-Cola and Domino's unveil environmental strategies

Mon, 21 Mar 2011 11:10:57 GMT

Coca-Cola has announced a ten-year deal with Eco Plastics to build a new recycling plant and Domino's will deliver pizzas by bicycle from one of its stores in Cambridge.

Government to consult with small businesses over cutting red tape

Fri, 18 Mar 2011 14:38:16 GMT

Business secretary Vince Cable will tell the Federation of Small Businesses' annual conference today that nearly 22,000 regulations will be reviewed.

Government to consult with small businesses over cutting red tape

Fri, 18 Mar 2011 12:56:06 GMT

Business secretary Vince Cable will tell the Federation of Small Businesses' annual conference today that nearly 22,000 regulations will be reviewed.

Whitbread proposes scrapping baths at new Premier Inns

Thu, 17 Mar 2011 12:26:02 GMT

Whitbread's Nigel Graham, speaking at the opening of the Carbon Trust campaign, said not building baths in new Premier Inn sites would conserve water.

Hospitality operators back government's Responsibility Deal

Wed, 16 Mar 2011 14:48:11 GMT

Hospitality operators, including Enterprise Inns and YO! Sushi, have signed up to the government's health Responsibility Deal.

Boris Johnson says Olympic hotel rate rises could damage legacy

Tue, 15 Mar 2011 11:31:22 GMT

The London Mayor has said hotel operators should not look to cash in on the Games and instead view it as a golden opportunity for tourism.

Health bodies reject government's alcohol pledge

Mon, 14 Mar 2011 12:29:44 GMT

Alcohol Concern and the British Medical Association are among the health organisations who have written to the Department of Health after refusing to sign up to the government's "responsibility deal" on alcohol.

Graduate interest in hospitality 'soaring' - thanks to Michel Roux

Fri, 11 Mar 2011 12:51:32 GMT

Graduate careers website Prospects says it has seen a 180 per cent increase in interest in hospitality, tourism and sport careers in January.

Hotel acquisitions will increase this year, analyst says

Thu, 10 Mar 2011 11:37:14 GMT

Accommodation purchases could rise by up to 25 per cent in Europe, a Jones Lang LaSalle executive has said.

Hospitality to get social media savvy in 2011, survey reveals

Wed, 09 Mar 2011 13:04:22 GMT

Accommodation operators plan to engage more with social media, implement mobile marketing and manage online feedback in 2011, the survey shows.

Hospitality sector is polarised, analyst says

Tue, 08 Mar 2011 11:36:06 GMT

A set of managed pubs and restaurant operators are set to increase their competitive advantage over rivals this year, an analyst from Numis has said.

The most admired hospitality brand invests £9m a year on customer feedback

Mon, 07 Mar 2011 14:19:42 GMT

Pret a Manger, recently named the most admired food and beverage brand in the UK in Allegra Strategies' Top of Mind report, spends £9 million a year on customer feedback.

VAT cut 'off the agenda', John Penrose says

Fri, 04 Mar 2011 11:13:20 GMT

Tourism minister John Penrose, speaking at the unveiling of the government's tourism strategy, ruled out a reduction in VAT, at least for the next three years.

Discounting is damaging UK firms, research says

Thu, 03 Mar 2011 12:12:47 GMT

More than half of UK firms surveyed by KPMG said they reduced prices across the board during the recession.

Positive signs of recovery for pubs and quick-service restaurants

Wed, 02 Mar 2011 12:05:11 GMT

The two sectors experienced an increase in footfall last year, but full-service restaurants struggled, research from NPD Group shows.

UK food prices rising 'by more than is justified'

Tue, 01 Mar 2011 12:56:59 GMT

Recent commodity inflation justifies an increase in processed food prices of between three and 3.5 per cent - but supermarkets have raised their prices by as much as 6.5 per cent.

Fine dining - up Everest

Mon, 28 Feb 2011 13:07:24 GMT

A team undertaking a charity walk up the mountain will enjoy French cuisine during their trip.

Chimpanzee meat 'on sale in UK restaurants'

Mon, 28 Feb 2011 11:01:15 GMT

Trading Standards officials are reported to have discovered the meat in restaurants and on sale at stalls in the Midlands, after carrying out raids in the region.

Breast milk ice cream goes on sale in London restaurant

Fri, 25 Feb 2011 13:27:17 GMT

The ice cream, called Baby Gaga, is on sale at Icecreamists in London's Covent Garden - at £14 a scoop.

More communities 'interested in taking on pubs'

Fri, 25 Feb 2011 10:55:22 GMT

Regeneration group Pub is the Hub says it has dealt with 11 inquiries from community groups interested in running pubs during the first six weeks of 2011.

Rise in cotton price must be resolved, BHA says

Thu, 24 Feb 2011 11:05:59 GMT

With the price of cotton at an all-time high, commercial laundries could pass on costs to the hospitality industry, forcing a hike in the price of bed sheets, towels, tablecloths and other textiles.

VisitBritain launches 'treasure hunt' Facebook game

Wed, 23 Feb 2011 12:19:53 GMT

The tourism body has launched Unite the Invite, in which Facebook users must locate their 'match' via the social network.

UK hotel room rates rose 1.7% in 2010

Tue, 22 Feb 2011 13:11:40 GMT

UK hotel room rates bucked a downward trend in Europe last year, a Hogg Robinson Group survey shows.

Demand for craft beers helps local brewers outperform market

Tue, 22 Feb 2011 13:10:34 GMT

Local beer volumes grew by 8.8 per cent last year, according to a report from the Society of Independent Brewers.

US restaurant launches iPad ordering concept

Mon, 21 Feb 2011 13:19:03 GMT

US chain BJ's Restaurants will roll out the iPads at three of its venues this year.

Eden Project opens green cafe

Mon, 21 Feb 2011 13:17:52 GMT

The project has opened a cafe in St Austell, the first move away from its Bodelva base.

Australian couple like Welsh hotel so much they book in for a year

Fri, 18 Feb 2011 11:38:59 GMT

Chris and Sally Allison have decided to stay at a hotel in Rhyl, north Wales, as part of a European travel tour.

Moto hits the road with pasties and pizzas deal

Wed, 16 Feb 2011 12:24:20 GMT

Motorway services operator Moto has signed deals with Domino's and The West Cornwall Pasty Company to open a series of franchises at UK service stations.

Hospitality industry and police join forces to catch pub burglars

Tue, 15 Feb 2011 11:05:11 GMT

Three men who burgled pubs across Hertfordshire have been caught through Pubwatch and the police working together.

Australian hotel cleaners call time on messy Valentine's lovebirds

Mon, 14 Feb 2011 11:39:07 GMT

Workers in Melbourne say they do not have enough time to clean hotel rooms properly – and this is exacerbated by tidying up flower petals, champagne and exotic fruits after Valentine's shenanigans.

Which? launches super-complaint over 'excessive' card surcharges

Mon, 14 Feb 2011 11:38:16 GMT

The consumer organisation has asked the Office of Fair Trading to investigate the cost businesses charge customers to process transactions when they use a debit or credit card, saying in some cases they are excessive.

Late night levy 'to be simpler than ADZs'

Fri, 11 Feb 2011 13:26:15 GMT

The late night levy will make recouping money from late night venues simpler it has been claimed.

UK banks strike Project Merlin agreement

Thu, 10 Feb 2011 13:56:10 GMT

Barclays, HSBC, Lloyds, RBS and Santander will increase their lending to UK businesses to £190 billion this year.

Arena Leisure secures Olympics hospitality contract

Thu, 10 Feb 2011 13:53:38 GMT

The racecourse operator will provide catering at two Olympics sites, Eton Dorney and Greenwich Park.

It is still illegal to use foreign satellite systems in pubs, ALMR warns – for now

Wed, 09 Feb 2011 12:43:05 GMT

Despite the recent decision to allow publican Karen Murphy to use Greek satellite system Nova to show Premier League football, the ALMR is warning that a formal decision on using external systems is some way off.

We'll be celebrating Christmas twice in 2012, Novus says

Tue, 08 Feb 2011 11:52:44 GMT

The group's sales director Rupert Macfarlane told the Getting in Shape for 2012 conference that an extra £20 million in sales could be generated over the Olympic period.

A little help from the pros boosts customer service

Mon, 07 Feb 2011 15:15:50 GMT

TV shows such as Service and Secret Shopper show businesses how to improve customer service.

New year, new markets for many restaurant chains

Fri, 04 Feb 2011 12:38:32 GMT

With 2011 underway, restaurant chains are looking forward to a year of tackling new markets.

Hospitality industry joins forces for 5% VAT cut

Thu, 03 Feb 2011 12:35:26 GMT

A cut to five per cent could create 220,000 jobs and serve as a lasting Olympics legacy, Travelodge chief executive Guy Parsons has said.

Manchester takeaways face £1,000 'fat tax' in obesity fight

Wed, 02 Feb 2011 11:58:56 GMT

Anyone wanting to open a new takeaway in Oldham will have to pay a £1,000 'fat tax' as the council tries to combat widespread obesity.

Discount vouchers 'have damaged customer loyalty'

Tue, 01 Feb 2011 13:37:57 GMT

Establishments that use promotions like discount vouchers could be damaging their relationship with the customer.

UK restaurants to offer deals via new Facebook tool

Mon, 31 Jan 2011 15:39:19 GMT

Facebook Deals will allow restaurants, pubs and bars in the UK to offer customers deals through their mobile phones.

Government publishes global 2050 food study

Mon, 31 Jan 2011 15:37:01 GMT

The Foresight project's Global Food and Farming report addresses how the world food system will have to change to meet the needs of the planet's rising population.

When is a restaurant almost invisible? When it's offline…

Fri, 28 Jan 2011 12:03:55 GMT

Thirty-nine per cent of restaurants don't have a website, Livebookings research shows.

London's pubs set for longer Olympics opening hours

Thu, 27 Jan 2011 11:38:07 GMT

Pubs and bars in the capital are set to be granted licences by Westminster Council to open late.

VisitEngland launches accessible tourism guide

Wed, 26 Jan 2011 10:54:42 GMT

VisitEngland values the disabled tourist market at more than £2 billion.

Harrods pop-up restaurant planned

Wed, 26 Jan 2011 10:53:47 GMT

Thomas Keller, the owner of Per Se, says he is planning a temporary pop-up restaurant at Harrods.

Government set to ditch hotel star ratings as user reviews take precedence

Tue, 25 Jan 2011 11:54:47 GMT

The government will propose to pull back from endorsement of the hotel star rating system, in favour of online feedback.

It's the best hotel in the world, and it's just £25 a night

Mon, 24 Jan 2011 13:05:18 GMT

Users of TravelRepublic have voted the Aegean Sky Hotel in Malia, Crete, as their best in the world for 2010.

Green marketing category added to Considerate Hotel awards

Mon, 24 Jan 2011 12:18:47 GMT

An award for the Best Green Marketing Initiative will be part of the Considerate Hotel of the Year Awards.

Hoteliers should engage with government over tourism pledges, VisitBritain says

Fri, 21 Jan 2011 11:38:59 GMT

Establishments must engage the government's tourism minister, Sandie Dawe said.

Madrid's new hotel really is rubbish

Thu, 20 Jan 2011 12:23:18 GMT

The Beach Garbage Hotel is the creation of German artist Ha Schult.

England's restaurants celebrate Michelin success

Wed, 19 Jan 2011 12:06:43 GMT

This year's Michelin Guide for the UK and Ireland issues 14 new awards.

Government unveils minimum alcohol pricing plans

Tue, 18 Jan 2011 13:37:26 GMT

But some organisations have said the move will not impact on supermarkets' alcohol prices.

Cater for people with disabilities or miss out on Olympics revenue, People1st says

Mon, 17 Jan 2011 11:33:55 GMT

Firms need to ensure the access provision and service they offer to disabled customers is as good as it can be.

Michel Roux: Service is not just a one-off

Fri, 14 Jan 2011 12:20:18 GMT

Roux says his work helping youngsters will continue, regardless of whether Service is recommissioned.

The Ark Hotel: Designed to withstand floods, tidal waves and earthquakes

Thu, 13 Jan 2011 11:25:14 GMT

The hotel is designed to house people in case of natural disasters, using solar panels, rainwater collection and plant life.

Restaurants should adapt or face closure, food writer says

Wed, 12 Jan 2011 14:37:29 GMT

John McKenna said websites like Facebook can be a great way to spread the word.

New year merger activity 'busiest for a decade'

Wed, 12 Jan 2011 13:04:22 GMT

2011 has seen deals reach $83 billion.

Putting pride back in front-of-house

Tue, 11 Jan 2011 12:11:34 GMT

Michel Roux's new TV series, Service, will mentor eight trainees in the art of front-of-house.

China plans 'seven-star' hotel

Mon, 10 Jan 2011 11:40:59 GMT

The hotel will be based on the Burj Khalifa in Dubai.

London Olympics 'great opportunity' to showcase customer service

Fri, 07 Jan 2011 11:30:04 GMT

Britain's customer service expertise can be showcased at the Games, The Institute of Directors has said.

toptable rolls out discount voucher scheme

Thu, 06 Jan 2011 11:49:57 GMT

The booking service's Spotlight promotion will offer customers a new discount voucher each Wednesday.

Snow hampers Christmas pub trading

Wed, 05 Jan 2011 13:32:15 GMT

Many pub operators reported difficult trading over the worst weather-hit periods - but there is cause for optimism in the new year.

UK adults confused over alcohol units

Wed, 05 Jan 2011 13:30:53 GMT

Drinkaware's survey of more than 4,000 adults reveals that while the majority are aware of the term 'alcohol units', many are unsure how to apply it to specific drinks.

VAT rise will hit pub industry hard, BBPA says

Tue, 04 Jan 2011 12:20:39 GMT

The British Beer and Pub Association is calling for a lower rate of VAT in the hospitality sector.

Chinese restaurant uses robot waiters

Fri, 24 Dec 2010 11:57:28 GMT

The Dalu Robot Restaurant uses robots to greet customers and perform table-waiting duties.

Britain to attract 300,000 more visitors in 2011

Thu, 23 Dec 2010 10:39:52 GMT

VisitBritain expects the number of visitors to reach 30 million next year.

Visit London will merge

Wed, 22 Dec 2010 11:28:10 GMT

The organisation will merge with Think London and Study London and has a proposed title of Promote London.

Temporary cap on non-EU migrants unlawful, High Court says

Tue, 21 Dec 2010 11:21:57 GMT

The decision comes because the government did not follow due Parliamentary procedure when introducing the limit.

Osborne: VAT rise 'here to stay'

Mon, 20 Dec 2010 11:10:35 GMT

The chancellor called January's VAT rise a "structural" change.

Costa is UK coffee's new market leader

Fri, 17 Dec 2010 11:15:38 GMT

Costa's success reflects buoyancy across the UK's coffee shop market.

Langdale Hotel & Spa named Green Hotel of the Year

Thu, 16 Dec 2010 10:47:54 GMT

The hotel has installed a woodchip boiler and developed significant environmental strategies.

Cross-party MPs want more regulation of cheap supermarket alcohol

Wed, 15 Dec 2010 15:42:26 GMT

MPs from all three parties have expressed concern over the sale of cheap alcohol in supermarkets.

Whitbread: Relying on discounting will make your customers expect it

Wed, 15 Dec 2010 15:41:45 GMT

The managing director of Whitbread's hotels and restaurants unit has said it was turning to limited promotions instead.

Canadian restaurants swap wine lists for iPads

Tue, 14 Dec 2010 12:39:27 GMT

Restaurateurs appreciate the interactive capabilities of the technology, saying iPads even help stimulate conversation.

Sodexo achieves MSC certification for all its restaurants and cafes

Mon, 13 Dec 2010 16:22:10 GMT

Nearly 1,000 Sodexo sites will serve Marine Stewardship Council certified fish.

Food and drink establishments reminded of child employment laws over Christmas

Mon, 13 Dec 2010 11:37:52 GMT

Businesses that break the law could face big fines, Devon County Council has said.

New licensing laws could cost pub industry £1m a week

Fri, 10 Dec 2010 10:31:53 GMT

A Home Office report says the cost of reform to the industry could be £52.1 million.

Christmas party bookings booming

Thu, 09 Dec 2010 13:59:27 GMT

Bookings are up by 73 per cent on 2009, BookaTable has said.

Discount vouchers 'could damage restaurant brands'

Wed, 08 Dec 2010 13:48:48 GMT

Eaters have developed a "voucher-scheme mentality", Horizons has said.

TripAdvisor boss set to meet Wales' hoteliers

Tue, 07 Dec 2010 14:45:23 GMT

North Wales Tourism has organised meetings with Karen Plumb, TripAdvisor's commercial director.

FSA to streamline food safety enforcement

Mon, 06 Dec 2010 14:58:35 GMT

The Food Standards Agency has launched a review into the enforcement of food safety regulations in the UK.

London 2012 hospitality conference unveiled

Fri, 03 Dec 2010 14:24:54 GMT

The one-day event will be about getting hospitality and leisure in shape to make the most out of the Games.

UK consumers now use debit cards more than cash

Fri, 03 Dec 2010 14:24:16 GMT

UK buyers spent £272 billion by using debit cards in the 12 months leading up to the end of August, figures from the Payments Council show.

'World's smallest hotel' popular with honeymooners

Thu, 02 Dec 2010 13:05:56 GMT

A German hotel that claims to be the smallest in the world has been a haven for newlyweds since 1728.

FSA launches food hygiene rating scheme

Wed, 01 Dec 2010 14:25:58 GMT

The FSA has launched a new scheme to tackle cases of food poisoning.

New licensing laws 'set to reclaim the high street'

Tue, 30 Nov 2010 12:53:29 GMT

The government is expected to unveil the reforms this week.

New immigration rules could force restaurants to close, BHA warns

Tue, 30 Nov 2010 12:37:08 GMT

The British Hospitality Association is concerned about the effect the rules will have on specialised restaurants.

2011 set to be 'the year of customer loyalty'

Mon, 29 Nov 2010 12:47:45 GMT

Emotion, engagement and social gaming will be part of key customer loyalty trends for 2011, marketers' association Loyalty 360 has said.

Cloned meat and milk safe to eat, scientists say

Mon, 29 Nov 2010 12:46:23 GMT

A food advisory committee has said cloned meat and milk from cloned cattle has no substantial difference to products from conventional animals.

Restaurants should volunteer more information about their food, RSPCA says

Fri, 26 Nov 2010 12:09:14 GMT

More than half of respondents to a survey commissioned by the charity admitted they felt reticent asking about welfare information.

Staff training a little staid? Mix it up

Thu, 25 Nov 2010 14:36:07 GMT

Big Hospitality has suggested that giving staff practical experiences could really boost service standards.

The idea of the 24-hour pub is a myth, BBPA says

Wed, 24 Nov 2010 14:58:35 GMT

The British Beer and Pub Association has praised the Licensing Act on its fifth anniversary, but warned proposed changes to the legislation could be dangerous.

Restaurateurs: Do you use the web to promote your venues?

Tue, 23 Nov 2010 14:26:39 GMT

The British Hospitality Association is inviting restaurant owners to complete a brief survey on internet presence.

Consumers using savings to fund extra spending

Tue, 23 Nov 2010 14:25:46 GMT

Consumers dipped into their savings and took on debt to fund more spending in November.

Irish restaurant industry urges budget changes

Mon, 22 Nov 2010 12:26:53 GMT

The Irish government has also recently accepted a multibillion pound bailout from the European Union following fears the euro could collapse.

London landmarks to be used as hospitality bases for 2012 Olympics

Fri, 19 Nov 2010 11:53:27 GMT

Foreign Olympic committees will use London landmarks as hospitality bases.

London's first six-star hotel to open in 2012

Thu, 18 Nov 2010 13:23:10 GMT

The Wellesley, London's first six-star boutique hotel, will open its doors in 2012.

'Facebook for hoteliers' launched

Wed, 17 Nov 2010 13:04:58 GMT

Roomz will act as an online hub for hoteliers and customers to share ideas and exchange information.

UK hotel industry to be strengthened in 2011

Tue, 16 Nov 2010 13:20:01 GMT

London hotels are forecast to have profitability next year.

Michelin-starred meals for £1 among venues' current promotions

Mon, 15 Nov 2010 12:38:33 GMT

Michelin-starred meals for £1 are among the promotions.

Hotels to be individual and personalised by 2020

Fri, 12 Nov 2010 12:27:04 GMT

A new report envisages what hotels in 2020 may be like.

Top restaurants back bill to improve nation's diet

Thu, 11 Nov 2010 14:15:22 GMT

The sustainable livestock bill will be debated tomorrow (Friday November 12th).

New US restaurant trends could influence UK

Wed, 10 Nov 2010 12:02:21 GMT

Could emerging US restaurant trends influence UK operators?

UK hoteliers have thrived in 2010, British Hospitality Association says

Tue, 09 Nov 2010 12:23:31 GMT

The British Hospitality Association has said that the UK hotel industry has proven particularly resilient to the recession.

Hospitality growth in Northern Ireland 'remarkable', report says

Mon, 08 Nov 2010 11:49:05 GMT

No "pronounced signs of recession" are to be found in the latest hospitality employment figures for Northern Ireland.

Peach Pubs 'cream of the crop'

Fri, 05 Nov 2010 14:07:03 GMT

Peach Pubs has been recognised for the value it places on staff training.

Online restaurant feedback largely favourable, study finds

Thu, 04 Nov 2010 11:08:36 GMT

The analysis of 2,471 customer comments found negative restaurant reviews are outnumbered by positive ones.

Trial will replace hotel keys with mobile phones

Wed, 03 Nov 2010 11:27:13 GMT

A trial at Stockholm's Clarion Hotel will use short-range wireless technology to enable guests to access their rooms using a mobile phone.

Hotel Apprentice competition launched

Tue, 02 Nov 2010 14:01:05 GMT

Future Hotel Apprentice will find the hospitality leader of the future.

TripAdvisor CEO: Hoteliers can get the last word in online reviews

Mon, 01 Nov 2010 12:13:16 GMT

Stephen Kaufer says hoteliers should use TripAdvisor's feedback service more effectively.

Living Ventures, Wagamama named among best brands for customer service

Fri, 29 Oct 2010 13:45:25 GMT

The Hospitality Benchmark Scheme has declared Living Ventures and Wagamama as among the top five brands for great customer service.

J D Wetherspoon to roll out personalised online menus

Fri, 29 Oct 2010 13:36:14 GMT

J D Wetherspoon will enable customers with dietary requirements to personalise its menu online.

First working hotel to be staffed by students set to open in 2012

Thu, 28 Oct 2010 11:35:00 GMT

The first hotel in the UK to be staffed by students will open in 2012, creating future hospitality leaders.

Expedia launches hotel 'blind-booking' service

Wed, 27 Oct 2010 11:43:27 GMT

Expedia will offer its customers up to 50 per cent off standard hotel rates, but travellers won't find out the name and exact location of it until after they book.

The Ivy plans cafe rollout

Tue, 26 Oct 2010 13:31:39 GMT

The owner of The Ivy is reported to be planning a rollout of a cafe concept.

App to help customers choose wine in restaurants launched

Tue, 26 Oct 2010 12:31:55 GMT

A new wine app has been launched for the Android phone.

False online feedback? 'Deal with every comment as if it were genuine', hospitality expert says

Mon, 25 Oct 2010 11:18:14 GMT

Feedback, even if it is malicious, should be dealt with as if it were genuine, a hospitality expert has said.

Hotels and pubs detail their spooky Halloween events

Mon, 25 Oct 2010 11:16:36 GMT

Some of the UK's top venues have outlined their Halloween offers.

PizzaExpress' Living Lab opens its doors

Fri, 22 Oct 2010 12:34:40 GMT

The Living Lab, PizzaExpress' concept venue, opened for the first time yesterday.

VisitBritain reviews Olympic operations

Thu, 21 Oct 2010 12:56:47 GMT

VisitBritain aims to keep its Olympic strategy on track, following the announcement of spending cuts.

How does background noise affect our perception of food?

Tue, 19 Oct 2010 11:08:34 GMT

Research has indicated a link between background noise and how people think about food.

BBPA welcomes OFT's beer tie decision

Mon, 18 Oct 2010 11:10:16 GMT

The BBPA says that the OFT's decision on CAMRA's beer tie complaint allows the industry to draw a line.

Pizza Express gets flirty in the battle against 'social media isolation'

Mon, 18 Oct 2010 11:09:14 GMT

Pizza Express has employed the services of a conversation expert to train its staff to flirt and banter with diners.

Bad restaurant review? Mother knows best

Fri, 15 Oct 2010 14:32:36 GMT

An up-and-coming New York restaurateur has taken a novel approach to feedback – by publishing his own mother's critical appraisal after a bad review.

Number of new start-ups 'highest for more than a decade'

Thu, 14 Oct 2010 10:51:39 GMT

Over 200,000 start-ups were launched during the first half of 2010, the highest for more than a decade.

Restaurant Show 2010 enters final day

Wed, 13 Oct 2010 12:52:22 GMT

Restaurant Show 2010 is coming to an end, with local sourcing and the UK's chocolate master competition dominating its final day.

Pub-goers can rate their local

Tue, 12 Oct 2010 13:20:33 GMT

A new scoring service from useyourlocal.com allows people to rate their local pubs and the drinks served there.

Domestic holidays still proving popular with Brits

Mon, 11 Oct 2010 13:29:56 GMT

Domestic travel is still proving popular with Brits, despite a slight drop in numbers.

Study investigates UK tipping habits

Fri, 08 Oct 2010 12:44:00 GMT

Rather than tightening their belts, Brits are being generous with their tips when dining out.

Celtic Manor named best conference hotel

Thu, 07 Oct 2010 12:03:37 GMT

This year's home of the Ryder Cup has been named the best conference hotel in the UK.

TripAdvisor may not be all it's cracked up to be

Wed, 06 Oct 2010 14:16:48 GMT

There are other websites that offer genuine customer feedback, as opposed to TripAdvisor, which doesn't verify its comments effectively, it has been stated.

The rise of the pop-up restaurant

Tue, 05 Oct 2010 13:31:47 GMT

Pop-up restaurants are popping up all over the place.

Tips law change criticised

Mon, 04 Oct 2010 12:03:34 GMT

A year on from government changes to tipping laws, the Unite union has said the situation still hasn't improved.

Michelin UK appoints first female guide editor

Fri, 01 Oct 2010 11:17:37 GMT

Rebecca Burr will become the first female editor of Michelin UK's guidebooks.

Opposition to new licensing laws grows

Thu, 30 Sep 2010 10:48:59 GMT

Proposals to change significant parts of the Licensing Act is being met with opposition from key industry groups and local authorities.

Ed Miliband: Labour will back landlords in the battle against cut-price alcohol

Wed, 29 Sep 2010 11:14:38 GMT

Labour leader Ed Miliband says work must be done to help pubs survive in the face of competitive supermarket alcohol pricing.

Happiness is linked to staff development

Tue, 28 Sep 2010 13:04:56 GMT

Happiness plays a key role in a workforce's productivity.

Fancy a coffee? Tweet it

Mon, 27 Sep 2010 12:53:49 GMT

Businesses may find that developing socially network-driven services will garner more trade.

The power of referrals

Fri, 24 Sep 2010 12:04:50 GMT

Harnessing referrals may prove the key to securing sales generation.

Government funding for hospitality projects set to transform city centres

Thu, 23 Sep 2010 11:46:34 GMT

New powers will be given to local councils to adopt Tax Increment Financing, paving the way for new hospitality developments.

Wagamama named most child-friendly restaurant

Wed, 22 Sep 2010 09:58:47 GMT

Wagamama has been recognised as the restaurant that makes the best accommodation for children at an awards ceremony.

Blind dining? It's a real eye-opener

Tue, 21 Sep 2010 10:48:40 GMT

Sales generation springs from blind dining.

Online feedback may be key to restaurant reputation

Mon, 20 Sep 2010 09:01:11 GMT

Many potential customers always check online reviews of venues before making a booking.

Nando's to offer "investment and expertise' in bid to revive Clapham House Group

Fri, 17 Sep 2010 12:16:33 GMT

The company behind eateries such as Gourmet Burger Kitchen and The Real Greek is to be taken over.

Ramsay's Best Restaurant series begins

Thu, 16 Sep 2010 16:15:17 GMT

The series began with its first show on Channel 4 earlier this week (September 14th).

Hix Soho named Best New Restaurant 2010-09-16

Thu, 16 Sep 2010 10:42:49 GMT

Time Out London has said that all its mystery diners look forward to revisiting this restaurant.

Customer loyalty driving good summer trading?

Wed, 15 Sep 2010 11:00:00 GMT

It has been revealed that restaurant and pub groups in the UK enjoyed a good summer's worth of trading, with like-for-like sales up in August.

New Indian street canteen restaurant opens doors

Wed, 15 Sep 2010 10:00:00 GMT

Delhi Grill specialises in the Dhaba, street canteen food found in north India, with recipes handed down across the generations.

Michelin praises Norwich pub in annual guide

Tue, 14 Sep 2010 14:50:23 GMT

1 Up at The Mad Moose Arms joins its sister inns in the annual Eating Out in Pubs guide 2011.

Battlesteads named Pub of the Year

Tue, 14 Sep 2010 09:58:51 GMT

The Northumberland inn was also named Green Pub of the Year.

People want pudding trolleys, research suggests

Mon, 13 Sep 2010 10:40:55 GMT

Research has suggested that people are more likely to spend when able to see a product.

'Unique product offering' behind McDonald's sales growth

Fri, 10 Sep 2010 15:04:39 GMT

An improvement in trade performance has been announced by McDonald's.

Chef acknowledged for lifetime of 'culinary excellence'

Thu, 09 Sep 2010 14:42:40 GMT

An award has been given to the chef Raymond Blanc.

New staff development opportunities announced by JD Wetherspoon

Wed, 08 Sep 2010 14:47:02 GMT

A new staff development scheme has been announced by JD Wetherspoon.

Increase in registered visitors for lunch! show

Tue, 07 Sep 2010 14:53:56 GMT

The lunch! show organised for the end of the month has been subject to increased demand.

Nominations open for BCA curry house award

Mon, 06 Sep 2010 15:23:32 GMT

Restaurants are being invited to put their name forward for an award designed to acknowledge UK curry houses.

New training centre launched by Travelodge

Fri, 03 Sep 2010 11:51:58 GMT

A new training facility has been opened and will examine ways in which customer loyalty can be fostered.

Record profits announced by The Restaurant Group

Thu, 02 Sep 2010 15:17:28 GMT

Chains such as Frankie & Benny's and Garfunkel's have achieved a strong trading result so far this year.

East London becoming 'a top dining area'

Wed, 01 Sep 2010 17:13:29 GMT

Following a recent award, it has been suggested that East London is becoming a renowned dining area.

Pubs 'would benefit from fairer deal on alcohol duty'

Wed, 01 Sep 2010 14:54:00 GMT

It has been claimed that pubs could reap the benefits of reforms to the UK's alcohol duty system.

Gold star award for Emeyu specialist tea company

Tue, 31 Aug 2010 19:26:50 GMT

A special award has been handed to Emeyu as part of a recent ceremony.

Food labelling 'could be made clearer'

Tue, 31 Aug 2010 19:20:29 GMT

Products should be sold under tighter food labelling laws, it has been claimed.

Starbucks announces new product offerings for its VIA brand

Tue, 31 Aug 2010 14:30:50 GMT

A new product flavour range has been announced by Starbucks.

Spaghetti House to run 55th anniversary promotions

Fri, 27 Aug 2010 14:49:53 GMT

This September will see the Spaghetti House chain run a series of landmark events.

Restaurant expansion plans announced by Prezzo

Thu, 26 Aug 2010 14:36:14 GMT

Eleven Caffe Uno sites have been bought by Prezzo.

McDonald's reshuffles management to foster customer loyalty

Wed, 25 Aug 2010 15:29:04 GMT

A change in the McDonald's management structure could influence its menu offering.

Young chefs and waiters shortlisted for competition

Tue, 24 Aug 2010 15:23:37 GMT

An upcoming contest will acknowledge those with expertise in the hospitality sector.

Europa Bar & Grill bought by JD Wetherspoon

Mon, 23 Aug 2010 14:32:54 GMT

A facility in Glasgow has been purchased by JD Wetherspoon.

Pizza Hut makes largest ever delivery

Fri, 20 Aug 2010 14:34:23 GMT

Offices around the world have played their part in the largest ever delivery taken by Pizza Hut.

London's restaurants achieve 'extraordinary growth'

Thu, 19 Aug 2010 15:22:56 GMT

The latest findings of a restaurant guide have been revealed.

Nominations announced for the Manchester Food and Drink Festival

Wed, 18 Aug 2010 14:27:34 GMT

Many foodies will be looking forward to a gastronomic spectacle later in the year.

Burger King launches specialised restaurant-bar

Tue, 17 Aug 2010 14:34:56 GMT

Burger King has outlined a vision for its Whopper Bar idea.

UK pubs and restaurants report trade increase

Mon, 16 Aug 2010 17:29:22 GMT

Businesses across the country improved their performance during July.

Starbucks to offer revamped digital services to customers

Mon, 16 Aug 2010 13:56:05 GMT

One coffee chain will seek to enhance the experience for visitors to its branches.

Nando's hosts Big Brother charity event

Fri, 13 Aug 2010 13:58:59 GMT

One Nando's restaurant has played host to a special charity event in Borehamwood.

Bam-Bou set to unveil afternoon tea promotion

Thu, 12 Aug 2010 16:44:33 GMT

One eatery will soon launch a summertime tea tasting series.

Regional UK restaurants 'improving in performance'

Wed, 11 Aug 2010 16:50:01 GMT

A list of well-regarded eateries has been announced.

Punch Taverns extols virtues of staff training schemes

Tue, 10 Aug 2010 16:36:37 GMT

Staff training strategies have been recommended by a pub group.

Vegware releases fully compostable catering packages

Mon, 09 Aug 2010 16:39:21 GMT

One organisation has announced details of its latest product offering for the food sector.

Scottish hotel restaurant achieves AA Rosette accreditation

Fri, 06 Aug 2010 16:13:34 GMT

One eatery north of the border has secured an accolade.

Denny's achieves rise in guest count figures

Thu, 05 Aug 2010 16:33:39 GMT

One brand soon to be introduced in the UK has recorded a quarterly rise in the amount of paying customers.

Town & City Pub Company achieve sales growth of almost 10%

Wed, 04 Aug 2010 16:36:10 GMT

One pub group has witnessed a recent improvement in its trading performance.

London restaurant promises diners two courses in 45 minutes

Tue, 03 Aug 2010 16:22:28 GMT

One eatery in the capital has introduced an offer aimed at providing a fast turnaround of service.

Taste of Staffordshire announces food and drink accreditation scheme

Fri, 30 Jul 2010 18:05:54 GMT

One organisation has launched measures designed to support food industry practitioners.

Gourmet Burger Kitchen 'could be set for takeover'

Fri, 30 Jul 2010 16:57:33 GMT

One burger chain could be taken over by the company that owns Nando's.

Employee staff motivation scheme 'a success for McDonald's'

Thu, 29 Jul 2010 16:57:07 GMT

One fast food chain has heralded the apparent success of its staff discount scheme.

Domino's Pizza achieves 12.5% global sales increase

Thu, 29 Jul 2010 09:26:06 GMT

One pizza chain has recorded an improved sales performance for the second quarter of this year.

Travelodge to serve beer competition winner

Wed, 28 Jul 2010 14:00:16 GMT

One hotel brand is set to stock the winning product of a contest staged this August.

Double gold star award for Peter's Yard

Tue, 27 Jul 2010 16:40:23 GMT

One food company's product has been taken up by Michelin-starred restaurants.

SIBA to offer beer tasting sessions at London festival

Mon, 26 Jul 2010 17:24:35 GMT

One organisation will give members of the public a chance to sample a variety of beers at an upcoming event.

UK franchisee wins Domino's 2010 World's Fastest Pizza award

Mon, 26 Jul 2010 16:34:30 GMT

In Las Vegas, one individual has secured a prize in honour of his pizza making skills.

Culinary awards acknowledge young food experts

Fri, 23 Jul 2010 19:55:38 GMT

A number of talent young chefs and waiters have been rewarded at a recent ceremony.

Strongest beer in the world unveiled by BrewDog

Thu, 22 Jul 2010 19:55:37 GMT

One company's new beer has been launched under a unique marketing strategy.

Fourth London site for Drake & Morgan scheduled for October

Wed, 21 Jul 2010 19:55:36 GMT

One bar and restaurant group will open its doors to a new branch in the capital this year.

Hotel Terravina secures gastronomy award

Tue, 20 Jul 2010 19:55:36 GMT

One hotel's restaurant has picked up a prize for its staff expertise.

Calorie count information on The Real Greek menus

Mon, 19 Jul 2010 19:55:36 GMT

One restaurant brand is giving customers nutritional information on its menus.

CAMRA announces National Pub Design Awards nominations

Fri, 16 Jul 2010 19:55:35 GMT

One awards ceremony is set to acknowledge pubs across the UK.

Denny's restaurant chain to enter UK market

Thu, 15 Jul 2010 19:55:35 GMT

One US brand is set to launch a series of UK sites.

Whitbread pursues £7m environmental strategy

Wed, 14 Jul 2010 19:55:34 GMT

One hotel and restaurant group is planning to upgrade its eco-operations.

La Tasca's free World Cup victory meal 'a big success'

Tue, 13 Jul 2010 19:55:34 GMT

One restaurant has revealed details of its recent complementary meal promotion.

Why "simplicity" could be a winning approach for Mediterranean restaurants

Mon, 12 Jul 2010 19:55:34 GMT

According to one chef, Mediterranean cooks should place simplicity as a high priority.

Free meal at La Tasca for Spanish World Cup victory

Fri, 09 Jul 2010 19:55:33 GMT

One restaurant chain is offering complementary meals to diners if the Spanish team triumph in the upcoming World Cup final.

BCA 'keen to acknowledge culinary talent'

Thu, 08 Jul 2010 19:55:33 GMT

One organisation is carrying out a series of events to promote British-Bangladeshi restaurants.

'Staff training' helps restaurant secure AA Rosette accolade

Wed, 07 Jul 2010 19:55:33 GMT

One eatery has been acknowledged as a consequence of its service policy.

400th Travelodge hotel opens in London

Tue, 06 Jul 2010 19:55:32 GMT

One hotel brand has expanded its operations in the capital.

New 49p coffee introduced by JD Wetherspoon

Mon, 05 Jul 2010 19:55:32 GMT

One pub chain has released an affordably-priced coffee.

Giraffe targets portfolio of 50 UK restaurants

Thu, 01 Jul 2010 19:55:31 GMT

One high street food brand is keen to reaffirm its presence in the UK.

Glasgow restaurant offers free wine to parents

Wed, 30 Jun 2010 19:55:31 GMT

One establishment north of the border is marketing itself at families this summer.

Sales increase achieved by Orchid Group

Wed, 30 Jun 2010 19:55:30 GMT

One pub business has recorded an improvement in its trade performance.

Skills training scheme in Northern Ireland 'a big success'

Tue, 29 Jun 2010 16:02:19 GMT

One staff training drive may have boosted businesses in Northern Ireland.

Scotland sees rise in food and drink apprenticeships

Mon, 28 Jun 2010 16:55:38 GMT

Skills development is being promoted north of the border.

PizzaExpress 'the most popular chain for voucher downloads'

Thu, 24 Jun 2010 16:08:59 GMT

Restaurants could attract web-savvy customers by tapping into the demand for vouchers.

Giraffe invites diners to wear dressing gowns

Wed, 23 Jun 2010 14:16:19 GMT

One restaurant brand is set to implement an innovative strategy in order to market its food offerings.

Whitbread records 14.1 per cent trade increase

Tue, 22 Jun 2010 15:44:09 GMT

One hotel, pubs and restaurant brand has achieved an increase in sales.

Restaurants in Wales 'increasingly accommodating food tourism'

Mon, 21 Jun 2010 17:26:53 GMT

With a number of annual festivals, Wales has a burgeoning food and drink scene.

New restaurants for Savoy hotel to open

Fri, 18 Jun 2010 10:12:21 GMT

One hotel in the capital will be reopened later this year with a range of eating establishments.

Eating out 'more popular in 2010'

Thu, 17 Jun 2010 16:46:14 GMT

This year is apparently a popular time for diners to book evenings out.

London pub draws in customers via Twitter

Thu, 17 Jun 2010 09:29:34 GMT

One establishment in the capital is using social media as a means of drumming up support.

San Carlo backs England with World Cup giveaway

Wed, 16 Jun 2010 16:53:44 GMT

One chain appears to be getting into the spirit of the World Cup, judging by an offer for diners.

Burger King unveils eco-friendly restaurant

Wed, 16 Jun 2010 09:05:37 GMT

One fast food chain appears to have pledged its commitment to environmentally-responsible dining.

Gastronomic innovators could enter National Chef of the Year contest

Tue, 15 Jun 2010 17:17:06 GMT

One organisation has reminded would-be entrants of a cooking competition that they can submit their application online.

North-west cuisine honoured at Fine Food showpiece

Thu, 10 Jun 2010 16:24:08 GMT

One competition has recognised the achievements of gastronomic experts in the north-west.

African cooking school set for London

Wed, 09 Jun 2010 16:20:01 GMT

Aspiring chefs can hone their technique at a Ghanaian cooking school in the capital.

Hotel offers free champagne to anyone named James

Tue, 08 Jun 2010 17:28:59 GMT

One establishment is handing out free champagne as part of a summer promotion.

Yorkshire chef scoops annual award

Mon, 07 Jun 2010 16:45:30 GMT

A cooking accolade has been handed to a young chef at a recent ceremony.

Greene King announces staff training scheme

Thu, 03 Jun 2010 16:18:55 GMT

One pub business intends to give trainees a three-year introduction to house management.

BBPA launches World Cup guide for pubs

Wed, 02 Jun 2010 16:28:41 GMT

One organisation has advised pubs on how to manage the spike in demand that the upcoming football spectacle will bring.

Is organic food important to customers?

Tue, 01 Jun 2010 18:12:32 GMT

Restaurants that use non-organic products could still achieve the highest standards of quality.

UK-wide pubs and bars set for £5.7m sale

Tue, 01 Jun 2010 17:24:13 GMT

A number of establishments have been put forward for sale in locations such as London and Edinburgh.

'Signs of recovery' for branded pubs and hotels

Tue, 01 Jun 2010 17:23:49 GMT

Some areas of the hospitality sector appear to be recording progress in 2010.

PizzaExpress adjusts management line-up

Tue, 01 Jun 2010 12:34:54 GMT

One pizza chain has announced a new leadership structure.

Young chef awards due to take place in London

Fri, 28 May 2010 17:31:08 GMT

An awards show in the capital will showcase the nation's best gastronomic talent.

Positive staff feedback travels fast, expert says

Fri, 28 May 2010 16:47:08 GMT

There are a number of ways in which restaurant owners can gauge their staff's opinions.

Le Bistrot Pierre set for Harrogate opening

Fri, 28 May 2010 11:26:36 GMT

One eatery is expanding its offering in Yorkshire.

First UK Taco Bell store set for June launch

Thu, 27 May 2010 16:26:58 GMT

One food chain will open its doors to UK consumers in June.

UK diners 'keen to use restaurant vouchers'

Wed, 26 May 2010 21:12:42 GMT

Many consumers are eager to get the best possible value when visiting a restaurant.

Should World Cup mean business as usual for restaurants?

Tue, 25 May 2010 15:40:13 GMT

Establishments could seek to broaden their customer base during the upcoming World Cup.

Networking with potential staff 'can help recruitment drive'

Mon, 24 May 2010 17:04:05 GMT

Restaurant owners could scour far and wide in order to select the right staff members.

New Luc's Brasserie set for the City

Fri, 21 May 2010 15:17:53 GMT

One restaurant business will soon establish a second site in London.

First UK coffee festival a success, say organisers

Thu, 20 May 2010 15:18:19 GMT

One coffee-themed event recently took place in Bath.

April sees rise in trade for restaurants and pubs

Wed, 19 May 2010 15:27:47 GMT

Last month, many food and drink traders witnessed a rise in profits.

Greater staff food knowledge 'can help fulfil upselling strategy'

Tue, 18 May 2010 15:28:35 GMT

An expert has highlighted the importance of familiarising staff with a menu offering.

Effective front of house 'can deliver return on investment'

Mon, 17 May 2010 15:15:59 GMT

Businesses could reap the benefits of having a workable front of house policy.

Many restaurants 'embracing sustainability'

Fri, 14 May 2010 15:53:15 GMT

Some chains are putting environmental ideas into practice this year.

London hotel set for chef prize ceremony

Thu, 13 May 2010 16:12:18 GMT

One hotel in the capital will stage an awards ceremony dedicated to the nation's finest chefs.

Great British Beer Festival announced for August

Wed, 12 May 2010 15:41:26 GMT

This summer, the Great British Beer Festival will give guests the chance to sample a range of products.

Hotel operators could open a dialogue with online reviewers

Wed, 12 May 2010 09:09:48 GMT

One way of engaging with customers could be through tracking online reviews.

Environmental accolade for JD Wetherspoon

Tue, 11 May 2010 15:15:41 GMT

One pub chain will be rewarded for its eco-friendly policies.

New chef appointment for Lancaster London hotel

Mon, 10 May 2010 09:20:06 GMT

One hotel in the capital has reorganised the team behind its culinary service.

Testimonials 'great for endorsing a restaurant'

Thu, 06 May 2010 11:36:19 GMT

Putting great guest experiences down on paper or email is an effective marketing method, says one expert.

Menu inclusion of nutritional information could influence guest loyalty

Wed, 05 May 2010 10:40:22 GMT

According to a new survey, including nutritional information alongside menu items may be a good move as long as consumers have the choice over whether or not to see it.

Clean and fresh surroundings 'crucial for customer recommendations'

Tue, 04 May 2010 10:21:39 GMT

Clean and fresh surroundings are important criteria for customer recommendations.

Carvery training aims to help pub sales

Fri, 30 Apr 2010 15:05:36 GMT

A pub company is offering carvery training in a bid to boost sales.

Nordic food 'seen as healthy and modern'

Fri, 30 Apr 2010 09:23:50 GMT

Nordic cuisine is seen by consumers as light and healthy, says one expert.

Prezzo planning UK restaurant expansion

Wed, 28 Apr 2010 16:29:08 GMT

One Italian restaurant brand is looking to increase its number of UK sites.

McDonald's achieves sustainability accolade

Wed, 28 Apr 2010 16:25:05 GMT

One fast food chain has been acknowledged for its sustainability practices.

Shoreditch restaurant to serve suckling pig feast

Wed, 28 Apr 2010 09:31:20 GMT

An eatery in the capital is putting on a terrace feast during May and June.

Noma in Copenhagen 'the world's best restaurant'

Tue, 27 Apr 2010 17:27:24 GMT

One restaurant in Copenhagen has been handed a gastronomic accolade.

Customer service and food quality 'the biggest attractions for diners'

Tue, 27 Apr 2010 17:19:49 GMT

It has been suggested that restaurant operators could take into account a variety of customer service issues.

Del'Aziz set to open sixth restaurant this year

Mon, 26 Apr 2010 08:57:55 GMT

An eatery which specialises in Mediterranean cuisine is set to expand its London base.

Catering industry 'set for staff reassessment'

Fri, 23 Apr 2010 15:24:18 GMT

Businesses that provide hospitality services might increasingly take measures to maximise their profit potential.

Majority of MPs back support for pubs

Thu, 22 Apr 2010 15:13:29 GMT

In the run-up to this year's general election, a high number of MPs have pledged their support to one British institution.

Pizza Hut World Cup campaign aims to increase delivery sales

Tue, 20 Apr 2010 09:45:15 GMT

A new Pizza Hut marketing campaign aims to increase delivery sales.

UK top for hotel room numbers, report shows

Mon, 19 Apr 2010 10:35:21 GMT

The UK has more hotel rooms in the pipeline than the rest of Europe.

Fundraising dinner could boost hospitality industry

Fri, 16 Apr 2010 17:15:49 GMT

One upcoming showpiece might generate support for those who work within the hospitality sector.

Face-to-face customer feedback "essential"

Wed, 14 Apr 2010 13:59:02 GMT

It is crucial for restaurateurs to obtain face-to-face customer feedback, says one expert.

London hotel revPAR up 10.1%

Wed, 14 Apr 2010 11:01:49 GMT

Hotel revPAR in London went up by £94 or 10.1 per cent in the first quarter of the year.

Diversity in hospitality market 'provides business opportunities'

Tue, 13 Apr 2010 16:08:01 GMT

Increased demand for greater choice in the hospitality sector is leading to the creation of business opportunities across the globe.

Do self-service kiosks increase hotel customer satisfaction?

Mon, 12 Apr 2010 12:23:07 GMT

Self-service kiosks are at the centre of new research into customer satisfaction.

Fish & Chip Awards to include staff training category

Fri, 09 Apr 2010 16:46:22 GMT

A new category for staff development has been added to a food industry awards event.

BHA launches election manifesto for hospitality sector

Thu, 08 Apr 2010 13:23:18 GMT

One organisation has outlined the ways in which it hopes the upcoming general election will transform the hospitality industry.

Build customer loyalty using 'personalised contact'

Wed, 07 Apr 2010 15:22:59 GMT

Customer loyalty can be successfully nurtured with personalised touches, an expert says.

Guest chef nights 'on the rise'

Tue, 06 Apr 2010 16:00:02 GMT

Many restaurants are choosing to invite guest chefs for special culinary nights.

Carluccio's announces turnover increase

Thu, 01 Apr 2010 13:49:51 GMT

One Italian food chain has released details of an improvement in its turnover.

Laid-back dining 'increasingly common'

Wed, 31 Mar 2010 16:12:16 GMT

Informal restaurant styles appear to be a growing trend this year.

New labelling scheme for small food traders

Tue, 30 Mar 2010 17:03:36 GMT

Independent food sellers are the target of one new item branding initiative.

Wadworth targets female drinkers with new beer

Tue, 30 Mar 2010 09:18:52 GMT

One brewer is aiming to provide female customers with a unique drink as part of its latest promotion.

O2 Arena to host skills event for food experts

Tue, 30 Mar 2010 09:17:11 GMT

One showpiece next year could interest chefs and restaurant operators looking to develop standards of hospitality performance.

Cask ale 'increasing in popularity'

Mon, 29 Mar 2010 14:22:03 GMT

Rising numbers of people are choosing to consume cask ale beverages, it has been suggested.

Leeds tops poll for diner tips

Fri, 26 Mar 2010 16:34:02 GMT

One location in the north of England appears to have a generous attitude towards tipping.

Could local produce guide give Scottish restaurants the edge?

Thu, 25 Mar 2010 10:25:25 GMT

Scottish caterers are being given a new toolkit aimed at giving customers more information about the origins of food available in the country's eateries.

Mitchells & Butlers to focus on food service

Wed, 24 Mar 2010 12:41:20 GMT

One pub company has announced its commitment to prioritise food service over drinks.

Your chance to win 3 mystery visits, participate in our survey

Tue, 23 Mar 2010 13:52:28 GMT

A new survey will provide an insight into the types of feedback options that hospitality businesses provide to their customers.

Pub sector support 'could save businesses from closure'

Mon, 22 Mar 2010 17:19:14 GMT

One expert has welcomed news that the government is to boost pubs in the UK.

Local pubs set to receive government support

Fri, 19 Mar 2010 16:44:51 GMT

Government money could help pubs in the UK stay in business this year.

Restaurants prepare for Taste of London event

Thu, 18 Mar 2010 16:13:56 GMT

Many restaurants will be attending an upcoming showpiece in London.

New programme 'to reward excellent customer service'

Wed, 17 Mar 2010 16:52:27 GMT

Restaurants that have a high degree of guest loyalty could enter a new competition.

11 chains join food staff training scheme

Tue, 16 Mar 2010 16:20:32 GMT

A new training initiative could boost businesses' hospitality performance.

Finalists announced for UK restaurant prize

Fri, 12 Mar 2010 15:13:57 GMT

Restaurant managers who have shown a high standard of hospitality performance are among those nominated for an award.

McDonald's team up with Edexcel for staff qualification

Thu, 11 Mar 2010 15:16:24 GMT

Those who undertake food staff training at McDonald's can receive a new qualification.

Catering market 'could help food manufacturers'

Wed, 10 Mar 2010 17:03:28 GMT

Getting customer feedback on products introduced in the food service sector might benefit restaurants and manufacturers.

Whitbread to open Premier Inn near Olympic site

Tue, 09 Mar 2010 16:37:42 GMT

Stratford will see a Premier Inn establishment arrive as part of a new deal between Whitbread and Westfield.

Calorie counts could be used on restaurant menus

Tue, 09 Mar 2010 16:24:23 GMT

Stating information about calories could be an invaluable way of boosting hospitality sales.

Hospitality sector 'can lead the way in sustainable food service'

Mon, 08 Mar 2010 14:06:31 GMT

An ethical approach to food trading might help foster guest loyalty.

PizzaExpress joins Barclaycard scheme

Fri, 05 Mar 2010 12:23:12 GMT

One restaurant chain has agreed to join a new guest loyalty scheme.

New tipping campaign launched by government

Thu, 04 Mar 2010 14:19:25 GMT

A new initiative designed to make restaurant tipping clearer has been announced by the government.

Sustainable practices 'can help secure eco-recognition'

Wed, 03 Mar 2010 16:30:35 GMT

A new environmental certification scheme will reward restaurants that undertake a number of measures to cut carbon.

Staycation trend 'has boosted leisure hotel demand'

Tue, 02 Mar 2010 15:10:59 GMT

Staycation hospitality trends and a decline in conference demand may have boosted the appetite for leisure hotel space.

3% revPAR increase forecast

Mon, 01 Mar 2010 16:31:30 GMT

Hoteliers may experience sales improvements this year, if a recent forecast proves true.

Work-life balance 'can boost restaurant staff efficiency'

Fri, 26 Feb 2010 14:40:08 GMT

One food correspondent has suggested that generating enthusiasm among workers boosts productivity levels.

Giraffe founders open new conceptual burger restaurant

Fri, 26 Feb 2010 09:02:30 GMT

The founders of a popular restaurant chain have launched a new establishment in London.

Camra: Beer duty freeze would stop pubs closing down

Thu, 25 Feb 2010 16:23:41 GMT

A freeze on beer duty increases would help to stop pubs closing down, according to the Campaign for Real Ale (Camra).

Mystery Dining Company begins assessor recruitment

Wed, 24 Feb 2010 17:41:16 GMT

People with hospitality industry experience are being targeted as part of a conference/events assessor recruitment drive.

Food-ordering app launched by wagamama

Tue, 23 Feb 2010 14:53:56 GMT

A new iPhone app that allows consumers to place their order from a remote location has been launched.

Scotland set for standard-size restaurant portions

Tue, 23 Feb 2010 12:23:28 GMT

The Scottish government is keen on promoting healthy eating through the promotion of responsible hospitality trends.

Sales growth for independent brewers

Tue, 23 Feb 2010 12:21:25 GMT

One organisation has reported strong figures for last year's independent brewery trade.

Scottish brewery to sell world's strongest beer online

Mon, 22 Feb 2010 13:30:12 GMT

The online trading approach of one independent brewery could foster customer loyalty.

Heron Tower to acquire restaurant operator

Fri, 19 Feb 2010 17:11:16 GMT

A restaurant operator is needed for the Heron Tower development in the City of London.

Discount deals for British Pie Week

Thu, 18 Feb 2010 15:07:14 GMT

Several pubs are getting involved with British Pie Week, which begins in March.

Rise in bookings for 5pm.co.uk

Wed, 17 Feb 2010 15:17:48 GMT

One company has achieved a certain degree of customer loyalty for its restaurant reservation service.

Time zone changes could help hospitality sector

Tue, 16 Feb 2010 09:16:34 GMT

One organisation has backed plans to create later daylight hours in the UK.

New report highlights demand for comfort foods

Mon, 15 Feb 2010 15:25:56 GMT

Sausages, sandwiches and fried foods are among the 2010 dining trends highlighted by a recent magazine study.

Real ale 'becoming more popular'

Thu, 11 Feb 2010 12:49:39 GMT

The UK public is showing a high demand for real ale, judging by an expert's remarks.

London hotels 'will record profits in 2010'

Wed, 10 Feb 2010 15:13:31 GMT

Hotels in London will achieve greater revenues this year, judging by the findings of new research.

Restaurateur recommends share-bar model

Tue, 09 Feb 2010 13:10:52 GMT

One restaurant trader has stated that a policy of sharing has influenced his business approach.

Customer service scheme set to continue

Mon, 08 Feb 2010 12:50:12 GMT

Assessments of customer service will comprise part of a project by the Mystery Dining Company.

Use Your Local launches parcel delivery service

Fri, 05 Feb 2010 14:53:38 GMT

Use Your Local, which offers special discounts and local news to those who want to support their nearby watering holes, is providing a service whereby people can have parcels delivered there too.

Hospitality trends: Best Valentine's Day ideas

Fri, 05 Feb 2010 11:43:09 GMT

Some great hospitality trends have been identified in the US for attracting more business on Valentine's Day.

Passion and quality 'a big motivator'

Thu, 04 Feb 2010 15:47:32 GMT

A restaurant and food shop in Ireland appears to place great emphasis on quality ingredients and staff welfare.

Parking garage restaurant has 'a competitive advantage'

Tue, 02 Feb 2010 15:54:43 GMT

Restaurants that make the most of an innovative setting could secure a competitive advantage.

Food photography 'can get a restaurant noticed'

Mon, 01 Feb 2010 14:50:14 GMT

Putting the finishing touches on a professional-looking menu could impress diners.

Customer feedback wins award for Atlantic

Fri, 29 Jan 2010 10:24:26 GMT

Positive customer feedback played its part in winning Atlantic Fast Food the title of Britain's best fish and chip shop.

Training tools 'improve staff service'

Fri, 29 Jan 2010 09:22:02 GMT

The approach of one pub chain to providing a great service could be of interest to restaurant owners.

Unique dining experience may encourage customer loyalty

Wed, 27 Jan 2010 09:56:04 GMT

Restaurateurs could enhance the extent of their customer loyalty by implementing good service, it has been suggested.

Restaurant to reward customer loyalty

Wed, 27 Jan 2010 09:28:31 GMT

A Halesowen restaurant is looking for feedback from its most loyal customers, it has been revealed.

Eco-friendly dining 'can secure customer loyalty'

Mon, 25 Jan 2010 13:50:14 GMT

Businesses may want to put sustainable issues at the heart of their service strategy.

Restaurant sees strong customer feedback for Haiti fundraiser

Fri, 22 Jan 2010 13:56:20 GMT

A restuarant has reported great customer feedback from a charity drive.

New code aims to ensure publicans are better qualified

Fri, 22 Jan 2010 09:25:27 GMT

A new code of practice published this week by three industry bodies aims to ensure would-be publicans are better qualified.

New waiter-calling device launched for restaurant customers

Thu, 21 Jan 2010 09:20:07 GMT

A new device has been launched with the aim of removing the guesswork from customer service.

Italian restaurants 'proving most popular' among diners

Wed, 20 Jan 2010 09:45:53 GMT

Research has determined that Italian and Indian cuisine is favoured by UK diners.

Companies 'losing out on billions' through poor customer service

Wed, 20 Jan 2010 09:42:20 GMT

Restaurants will have to work harder to please customers in the current economic climate as they have become increasingly demanding.

Fresh produce helps restaurant claim Michelin star

Wed, 20 Jan 2010 09:38:05 GMT

Restaurants looking for methods to improve their customer loyalty may want to ensure they are using fresh and local ingredients.

Loyalty potential identified at Tortilla's new Canary Wharf outlet

Tue, 19 Jan 2010 10:13:04 GMT

The new Canary Wharf outlet of Tortilla is confident of building a loyal customer base.

The French Horn makes Harper's guide top ten

Tue, 19 Jan 2010 10:07:45 GMT

The Harden's Guide has recognised customer loyalty at an acclaimed Berkshire restaurant.

Plans for new Somerset catering facility receive initial approval

Tue, 19 Jan 2010 10:07:22 GMT

A new catering facility in the south-west is awaiting planning permission from the secretary of state.

Will gourmet burgers and deep fried fare achieve good customer feedback in 2010?

Mon, 18 Jan 2010 09:23:54 GMT

Gourmet burgers and deep fried foods are set to be popular in restaurants this year - but will they achieve positive customer feedback?

Ways to make your menu generate bigger profits

Fri, 15 Jan 2010 15:51:59 GMT

Tips have been given to make your menu generate better profits.

Heinz pop-up cafe to complete debut run

Thu, 14 Jan 2010 16:49:04 GMT

A pop-up cafe in Shoreditch is to close today (January 14th) after what has been described as a really successful debut.

Consumers want faster service, says hospitality report

Thu, 14 Jan 2010 13:26:06 GMT

One of the latest hospitality reports has found that consumers are looking for increasingly efficient and convenient food service.

Consistency and food performance make Wedgwood 'best non-London restaurant'

Tue, 12 Jan 2010 14:10:13 GMT

The consistently good service and food performance at an Edinburgh restaurant have led it to win a national award.

More support for pubs needed, expert says

Mon, 11 Jan 2010 15:24:33 GMT

More support is needed to help struggling pubs, an expert says.

Starbucks aims for positive customer feedback with new 'lower-cal' items

Mon, 11 Jan 2010 12:10:34 GMT

Starbucks is aiming to achieve positive customer feedback for its newly-launched range of lower-calorie beverages and snacks.

Overseas trends: Pizza chain launches acai berry crust

Fri, 08 Jan 2010 15:28:47 GMT

Overseas trends can be great for inspiring your next round of menu testing - and one pizza chain in the US has developed a crust made from acai berries and multi-grains.

Hospitality reports: European hotel chain room supply up 2% in 2009

Thu, 07 Jan 2010 13:53:52 GMT

The supply of hotel chain rooms across Europe in 2009 went up by two per cent, according to new hospitality reports.

TMDC joins forces with National Skills Academy of Hospitality

Wed, 06 Jan 2010 15:23:08 GMT

The Mystery Dining Company has teamed up with the National Skills Academy for Hospitality to continue undertaking an assessment of customer service within the hospitality industry.

Hospitality market research shows top food trends of the noughties

Wed, 06 Jan 2010 11:16:16 GMT

Potential mystery dining scheme users may be interested in some hospitality market research indicating the top food trends of the noughties.

Hospitality analysis: London revPAR up to £110 in past 3 months

Tue, 05 Jan 2010 11:35:20 GMT

Revenue per available room (revPAR) in London hotels went up to £110 during the last three months of 2009, a new hospitality report shows.

Is "aspirational dining" what people are looking for?

Mon, 04 Jan 2010 16:03:27 GMT

The term "aspirational dining" has been used by Jamie Barber, owner of Kitchen Italia. But is it what customers are after?

Customer loyalty 'driven by service, not low prices'

Mon, 04 Jan 2010 12:19:54 GMT

Your customers' loyalty is determined by good service rather than low prices, it has been suggested.

JD Wetherspoon begins 99p January sale

Mon, 04 Jan 2010 11:57:06 GMT

A January sale is taking place at JD Wetherspoon pubs - four drinks at 99p each.

Front and back of house performance 'depends on communication'

Tue, 22 Dec 2009 09:16:26 GMT

A restaurant's back of house performance depends on communication with its counterparts at the front - and vice versa.

Looking for unusual promotion ideas? Try free birthday food

Mon, 21 Dec 2009 11:33:39 GMT

Giving customers free food on their birthday could be a good promotional tool.

Quality service 'leads to customer loyalty'

Fri, 18 Dec 2009 09:16:52 GMT

Considering guests' needs and providing quality service leads to customer loyalty, it has been suggested.

Menu geography 'crucial for customer choice'

Thu, 17 Dec 2009 14:02:08 GMT

The layout of a restaurant's menu is crucial for helping people decide what to order, one expert has suggested.

Mini-food venture 'gives guests exactly what they want'

Wed, 16 Dec 2009 11:12:26 GMT

A new culinary venture in the north-west will give guests exactly what they are after, according to the head chef.

Matching offers to customers' demands

Fri, 11 Dec 2009 14:20:02 GMT

Events such as the World Cup and The X Factor should be taken advantage of by pubs in their efforts to attract more customers.

Pub 'praised for giving best possible customer service'

Thu, 10 Dec 2009 11:23:42 GMT

With the provision of good customer service paying off for one pub, what action will you take to make sure your punters are happy?

How are you lowering your energy output?

Wed, 09 Dec 2009 15:02:15 GMT

One hospitality firm is advising customers on ways they can reduce their carbon footprint.

Promotional deals 'prove successful in attracting customers'

Tue, 08 Dec 2009 10:21:55 GMT

Carluccio's has highlighted the positive feedback it has gained from refurbishing some of its restaurants and running promotional offers.

Cutbacks 'do not have to mean compromising on customer service'

Mon, 07 Dec 2009 17:30:36 GMT

Customer service does not have to be compromised despite the ongoing recession, restaurateurs have been told.

New menus and cask ales bring "momentum" to Marston's

Fri, 04 Dec 2009 09:55:52 GMT

New menus and cask ales have combined to Marston's recent success.

Good customer feedback takes pop-up restaurant to reality

Thu, 03 Dec 2009 14:03:48 GMT

Selfridges has announced it is to maintain its pop-up restaurant in London.

What menu trends will be hot in 2010?

Thu, 03 Dec 2009 14:03:40 GMT

Next year's menu trends have been revealed by US chefs in a new survey.

Giraffe: Why great staff training produced good customer feedback

Wed, 02 Dec 2009 13:17:28 GMT

Employees at the Giraffe chain of restaurants helped it to achieve good customer feedback, according to founders Russel and Juliette Joffe.

Need an unusual restaurant promotion idea? Try 'spinning the wheel'

Tue, 01 Dec 2009 09:43:01 GMT

One eatery in the US has introduced a rather unusual dining promotion this month - it is offering customers the chance to exchange one coupon for another.

Food quality is key for pub grub sales, survey says

Mon, 30 Nov 2009 17:10:16 GMT

Food quality is the key to the success of pub grub menus, a customer feedback survey has confirmed.

M&B 'looks to meeting customer expectations'

Fri, 27 Nov 2009 13:00:07 GMT

One pub operator is taking special efforts to ensure that its establishments meet their customers' needs.

Outbreak of offers 'seems to be paying off'

Thu, 26 Nov 2009 16:09:24 GMT

Although meal deals can help to draw in customers, one pub manager also cites the need for high standards and good service.

Could you follow CAMRA nominees in providing great service?

Thu, 26 Nov 2009 10:21:42 GMT

Four pubs have been highlighted for their efforts in providing good customer service and a pleasant overall experience. However, there can only be one winner of Britain's best pub prize.

How will the recession change your restaurant?

Wed, 25 Nov 2009 14:05:05 GMT

The recession could be causing restaurants and other businesses to assess how they work with their partners.

Indian restaurant 'offers unique appeal'

Tue, 24 Nov 2009 11:27:14 GMT

The provision of a VIP room could help one restaurant to bring in more customers.

Personalised service 'works well for Lichfield eatery'

Mon, 23 Nov 2009 15:16:10 GMT

Taking efforts to focus on customer service and offer meal deal promotions has paid dividends for a Lichfield restaurant.

North-east restaurant group wins 12-month mystery dining programme

Fri, 20 Nov 2009 12:22:02 GMT

One restaurant group will be looking to use mystery dining programme to boost customer service and enhance profitability.

Strong brands and quality promotions 'ensure profitable future for TRG'

Thu, 19 Nov 2009 11:52:18 GMT

A focus on customer service and strong branding is set to pay dividends for one pub and restaurant chain, it has been claimed.

Trial run 'sees Nando's improve coffee quality'

Wed, 18 Nov 2009 13:51:14 GMT

A food performance trial conducted by Nando's is to be extended across its entire range of restaurants.

Exceeding expectations 'pays off'

Tue, 17 Nov 2009 11:42:47 GMT

Meeting customers' expectations and providing opportunities for feedback are just two of the factors that have seen a Bristol-based catering services company walk away with a prestigious prize.

What green action is your restaurant taking?

Mon, 16 Nov 2009 13:19:23 GMT

Taking action to reduce their environmental impact appears to be paying off for a group of restaurants in Kent.

Has your restaurant weathered the downturn?

Mon, 16 Nov 2009 12:04:26 GMT

Keeping one step ahead of the competition appears to be paying off for some pub and restaurant groups, it has been suggested.

Are you delivering top-quality customer service?

Fri, 13 Nov 2009 13:06:11 GMT

A number of pub managers have been praised for their commitment to customer service.

Customers 'encouraged to bring own produce'

Thu, 12 Nov 2009 13:21:20 GMT

Consumer loyalty at one Amersham restaurant could be rewarded with a free glass of wine, it has been revealed.

Fresh focus works well for Bath restaurant

Wed, 11 Nov 2009 11:00:49 GMT

Providing food "that everybody loves" is paying off for a new Bath restaurant.

What could consistency and customer service do for your pub?

Tue, 10 Nov 2009 11:50:15 GMT

Quality customer service and the use of local produce has paid off particularly well for a pub in Skirmett.

Investment boosts Tampopo performance

Tue, 10 Nov 2009 11:25:31 GMT

Refurbishing restaurants are among the numerous improvements to services that one noodle bar chain has made as it reports a rise in revenue.

Added value focus 'works well'

Mon, 09 Nov 2009 17:16:00 GMT

Improving product ranges and offering a quality service to customers has worked well for one bar firm.

Frozen food - a cool way for restaurants to offer quality food and save money?

Fri, 06 Nov 2009 12:07:52 GMT

Hospitality firms are being reminded frozen food can not only save them money but can be just as good quality as fresh produce.

Customer service is key, Ramsay reminds restaurants

Thu, 05 Nov 2009 11:39:27 GMT

Restaurateurs need to value their customers, particularly given the current financial climate, it has been suggested.

Understanding customers' needs 'offers a competitive advantage'

Wed, 04 Nov 2009 15:09:26 GMT

Getting customer feedback on areas such as quality of service and atmosphere can help businesses to strengthen their profit margins.

Marketing 'crucial to success in hospitality business'

Wed, 04 Nov 2009 11:39:42 GMT

A focus on marketing and customer service can help hospitality businesses manage through the recession.

Mystery dining visit 'reveals positive effect of focusing on hospitality'

Tue, 03 Nov 2009 13:21:33 GMT

A mystery visit has revealed the positive effect that running a restaurant with hospitably in mind - instead of just as a business - can have for customers.

Customer comments reveal dislike of service charge

Mon, 02 Nov 2009 12:49:12 GMT

Listening to patrons' needs by taking on board customer comments can encourage people to return to a restaurant.

Real customer feedback 'turned Little Chef around'

Fri, 30 Oct 2009 12:05:25 GMT

A documentary highlights the importance of real customer feedback when making significant changes to an eatery.

Restaurants 'should get closer to their customers'

Wed, 28 Oct 2009 11:59:12 GMT

If restaurants are going to make significant changes, they need to ensure their customers will approve, it has been claimed.

How can I get real customer feedback?

Mon, 26 Oct 2009 16:39:01 GMT

A new TV show reveals that Brits are shy when it comes to giving real customer feedback - and could highlight the importance of a mystery dining programme.

How should restaurateurs deal with negative customer feedback?

Thu, 22 Oct 2009 15:21:33 GMT

The way a restaurateur deals with negative customer feedback can have a significant impact on whether or not the consumer will visit the establishment again.

Mystery diners 'can change your business'

Wed, 21 Oct 2009 10:09:35 GMT

A restaurateur has suggested that those in the business can get stuck in their own habits – but a mystery dining programme can help change and improve their ways.

Restaurant critics 'try to become mystery diners'

Tue, 20 Oct 2009 09:37:47 GMT

Mystery diners are not the only restaurant guests that have an air of secrecy around them - some food critics try to stay anonymous too.