Setting up a customer feedback scheme is an
important decision that we want you to get right. But we also try
to make it as easy as possible.
The questionnaire is often
the thing that takes the most time to get right when setting up a
scheme. It can be worth spending some time on and we will guide and
direct you through this part of the process. We take as much time
as necessary to work with you to customise a scheme to match your
needs as closely as possible, and to share with you our experience
of what makes for a successful launch, including internal
communications.
We try to minimise administration from your end so that you can
concentrate on your core business. If you have some valuable
historical data, we can in some circumstances import this into your
account.
However, if you are keen to get started
straight away, we can use a generic questionnaire suitable for your
sites. As a minimum, we just need to know:
- which scheme you are interested in
- which sites you want measured
- on what criteria (though we can help with this too)
- and of course who to invoice
For Mystery Visits, we also need to
know:
- the maximum reimbursement (based on a typical experience)
- your preferred visit windows (calendar months or accounting
periods are typical)
- the frequency of visits and any dates to avoid
- who to send the results to
It also helps if you can tell us the story of your brand so we
can select the right kind of assessors and ensure they are properly
briefed.
Make an enquiry now.