Peach Pub Company was established in 2002 and
incorporates food-led pubs as well as three pubs offering overnight
accommodation.
Peach philosophy centres on delivering engaging and charismatic
service to customers and this ethos has been fundamental to the
group's growth and reputation.
Peach Pubs and The Mystery Dining Company have been working
together since 2004 and the case study demonstrates how the
following has been achieved:
- A clear understanding of the customer experience
- A means for improvement to raise standards
- An enhanced brand reputation
- A measurement tool for staff performance
- Benchmark individual operations against group performance
If you would like to talk through your requirements, please
complete a short enquiry form and then either send
it to us or call us on +44 (0)1225 470999.