Some other client testimonials

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Testimonials

"The Mystery Dining Programme is now the core of my staff training programme. My staff trust the feedback and can respond effectively to the contents since the reporting is so rapid."
Jonathan Kaye, MD, Prezzo PLC

Askitalian"The Mystery Dining Company offers a highly personal service and has a genuine understanding of our business and the industry, which is essential to obtain accurate findings. It's so much more than just statistics - it's a real partnership. Our Ops teams really trust the information The Mystery Dining Company provides. We have been delighted with the service they have provided us and look forward to continuing this relationship to help ensure we deliver the best possible experience for our customers." 
Emma English, MD,  ASK

 

"When we set out to grow from 3 sites to 20, we knew Peachy service every single day was possible with a mixture of a fantastic culture and great processes. The Mystery Dining Company helped us develop our service standards and their monthly service makes our teams learn our standard and deliver amongst the best in pubs. The feedback from the diners is valued by the pub teams and us in our goal for the ultimate in service in pubs." 
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Hamish Stoddart, MD, Peach Pubs

"Our Mystery Dining Programme has a real impact on the customer service standards we deliver on a day to day basis across all of our sites.
Case study
Kamal Lemzaoui, Senior Operations Manager, wagamama

"[The Mystery Dining] visits make us think carefully about our training and I have been very impressed with the professionalism of The Mystery Dining company and the kind of diners they have used, which generally are either our customer type or from a group of whom we would like to serve more. We are more focused as a business on customer satisfaction now than ever before." 
John Whitehead, Director, Le Bistro Pierre

"We have used the mystery diners' feedback to find out not just how we do on service, but also how well our food items are being received. The quality and accuracy of the reporting feedback is second to none." 
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Sam Kaye, Director, DimT

"In addition to the regular, detailed feedback I get from the mystery dining reports, the support and advice I am offered from the Mystery Dining Company enables me to set some challenging targets for further improvements"
Case study
Jane Cookson- Catering & Contracts Manager RHS

 

"We recognise how important it is to keep on measuring our performance in the market place. Your diners' feedback and your analyses of our performance are extremely valuable and really help to keep us on our toes."
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Stefano Ispani, CEO, Ponti's

If you would like to talk through your requirements, please complete a short enquiry form and then either send it to us or call us on +44 (0)1225 470999.

"To have the reassurance that the TMDC team was monitoring everything from a customers’ perspective is a huge support for myself and all our staff. We were able to constantly respond to issues on the racecourse and deliver the best possible day out for a customer and this is the lifeblood of any successful business."

Director, Ascot Hospitality

"In our business we view mystery dining, first and foremost, as a tool to improve customer service provision. For that reason we implement a strategic approach by ensuring that each wave of activity has a very specific focus."

CEO, Food & Fuel

"The main thing that's changed has been an increase in sales."

Operations Director, CG Restaurants