Hatton Country World is a week-round destination
attracting approximately 700,000 visitors every year. The
management team prides itself on delivering 'The Hatton Experience'
and recognises that customer perceptions are vital to the venue's
reputation and in turn its financial success.
The visitor mix is quite diverse. The Farm Village is very much
a family destination while The Shopping Village, with its mix of
independent and retail stores, attracts both locals and visitors
from further afield as well as those visiting the Farm. The
Waterman pub is popular with visitors to Hatton as well as having
recently established itself as a destination pub for the
region.
Hatton Country World and The Mystery Dining Company:
- Created a benchmark for the Hatton Experience by establishing a
brand of customer service that can be found across all elements of
the attraction ensuring visitors leave with a good impression.
- Instilled confidence through ongoing reassurance that progress
is being made business-wide and confirming where implemented
changes genuinely benefit visitors.
- Educating on operational procedures, motivating staff and
supporting in-house training
If you would like to talk through your requirements, please
complete a short enquiry form and then either send
it to us or call us on +44 (0)1225 470999.