Guidance and support for assessment schemes


Each of our clients, big or small, has a named contact who is there to support you with any queries and to ensure that we are delivering the service you expect. We are genuinely interested in your business - as it's what makes ours tick.

If you are new to this kind of scheme, you don't need to worry. We will guide you through all the key decisions and advise on what has worked well elsewhere. In many cases, we can be up and running within a few weeks.

We're there if you need help with any special requests, such as scheduling requirements or researching any known problem areas. And as you start to build up data, our analysts will be on hand if you need help with any reports or questions that cannot be easily found in our reporting system.

In short, we want to be a trusted and long-term partner in your success.

If you would like to talk through your requirements, please complete a short enquiry form and then either send it to us or call us on +44 (0)1225 470999.

"Reaction times are very good too; they have been able to change things at short notice and if one of the catering team has a query about something within the reports TMDC will investigate it thoroughly and have a response for me very quickly."

Catering & Contracts Manager, RHS



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Hospitality Operations News

"The Mystery Dining Company has made it very easy for us to keep the programme flexible, allowing us to learn as much as possible about the operations. For example, we’ve been able to specify that assessors only visit on rainy days or on weekdays in order to evaluate customer service differences at peak and off peak times. This is something that has helped us to develop better staffing models."

Catering & Contracts Manager, RHS

 

"You guys have been awesome, really enjoying working with you."

Poncho no.8