If you run a specialist operation such as fine
dining or a luxury hotel, or if you aspire to do so, we can provide
assessors with relevant professional experience or training to
provide feedback at a higher level.
Your guests are likely to be very discerning about the service
they receive but it often takes a trained eye to recognise
excellence when they see it. 'Professional' customers behave as a
normal guest and provide feedback in the standard format but you
can be confident that they know what they are talking about from an
operator's viewpoint as well as a customer's.
The success of a hospitality or leisure business depends on more
than more than just good service or tasty food. Auditing compliance
behind the scenes matters too. You also need to know that you are
controlling costs effectively, that your staff are being honest and
that you can demonstrate due diligence in terms of regulation
compliance. Through our partners, we can arrange and report on a
wide range of behind-the-scenes compliance audits such as food
hygiene, health & safety, employment records, banking, revenue
control, stocktaking and spirit testing.
As a starting point, we use your company manuals and assess
whether things are being done by the book. Where appropriate and
required, we can advise on the content of such manuals as well as
providing objective guidance for your teams. We pick-up issues
proactively and report them by exception, making key information
immediately available in the most suitable, easily accessible
formats for your users.
If you would like to talk through your requirements, please
complete a short enquiry form and then either send
it to us or call us on +44 (0)1225 470999.