In hospitality, certain operational standards,
those that are visual, behind the scenes, or internal
processes are often best assessed by your managers rather than
by regular customers.
We can make this easy for you by providing a tool for your
managers to use, either online or via a smartphone, in capturing
these standards. It is all fed into the same reporting system to
make it easy for analysis.
This approach also sometimes works if you have a particularly
loyal band of friends that you can rely on for objective customer
feedback (but don't underestimate the effort you would need to put
into maintaining quality and reliability!).
Alternatively we can source assessors with relevant professional
experience or training to provide feedback at a higher level.
If you would like to talk through your requirements, please
complete a short enquiry form and then either send
it to us or call us on +44 (0)1225 470999.
"In our business we view mystery dining, first and foremost, as a tool to improve customer service provision. For that reason we implement a strategic approach by ensuring that each wave of activity has a very specific focus."
CEO, Food & Fuel