Get detailed, carefully validated and next-day
reports on the front-of-house operation of your restaurant, pub,
hotel or catering business.
Access our large community of registered assessors who typically
offer over an hour of their time to complete each detailed report
on a customer experience. Engage your teams in delivering your
standards consistently and with the right behaviours and ask
questions that you cannot ask your normal customers.
We handle everything from scheduling, briefing and follow-up to
reimbursement - leaving you to concentrate on running your business
and learning from our reports.
The more common types of assessment are summarised in the links
on the left, together with common options for questions or
collecting evidence, and how we ensure dependability.
We build every scheme around your needs so have a browse to get
some ideas, then contact us to discuss how we can
help meet your objectives.
Here what our clients have to say about us in this video.
"Running a business means accepting responsibility. To get a true picture of any operation you’ve got to know what really happens on the floor. A third party like the Mystery Dining Company giving a comprehensive and independent view of the company forces us to look inwards first and this has proven to be a competitive advantage time and time again."
Operations Manager, wagamama