There are several ways in which we can support
staff bonus schemes or other reward & recognition processes
that you have in place. These include custom reports to identify
who, or which branches, should qualify for a bonus.
Where useful, we can also trigger branded certificates to be
delivered either to email inboxes or hard copy in the post,
whichever works best for your team.
Buy-in from the teams is vital for any bonus-led exercise and we
are happy to come and present to your managers so that they
understand how their branches will be assessed and how we validate
and report the results. We are here to help your teams succeed, not
to spy on them.
Probably the most common approach is a bonus for the manager if
they achieve a certain result or ranking. Some will give those on
duty an extra hourly rate. In some cases there is a prize - the
best ones normally relate somehow to the brand. We have seen trips
to Italy, for example, for a chain with a real Italian flavour.
Large prizes like that are often based on data covering a longer
period of time. Sometimes, simply recognition does the trick -
things like league tables can be quite powerful, or simply being
told that you are the best. Or we could capture names for people
who have provided outstanding service and we create a league table
for them.
So it's about choosing a mechanism that fits your style. One of
the best places to start could be with the teams themselves -
perhaps by asking them what would motivate them to go that bit
further. By doing this, not only do you get their buy-in and
commitment, you can often come across some creative ideas.
"Food & Fuel operates a league table with each wave of mystery dining activity and we reward those teams that excel."
CEO, Food &; Fuel