We process the answers to millions of guest
feedback questions per year and turn this into useful analysis for
restaurants, pubs, hotels and caterers. Most of these questions
have text comments as well as statistical data.
That's a lot of performance information which is why we have a
comprehensive and evolving system for analysing it all online.
Your login would control which branches you have access to. A
headline dashboard shows what you need to see at a glance. All your
visit reports are available in an easy to search format. And you
can select from a menu containing a wide range of different charts
and analysis reports.
Commonly used reports include:
- Question score summaries to identify common issues
- Category score summaries (we can apply category tags to
questions throughout the questionnaire)
- Section score summaries (based on segments of the customer
journey)
- Benchmarking on common industry indicators
- Text extracts for specific questions to illustrate
perceptions
- 'Net Promoter' results (a measure of customer loyalty)
- Daily extract of results, including customer contact details
(for direct feedback)
- Staff league table, highlighting those mentioned most often for
providing great service
- Branch and regional league tables to contribute to bonus
awards
- Segment and brand score summaries (to distinguish performance
within your estate)