Front-of-house performance analysis


We will turn your data into information to inform business decisions, coach teams and improve. Your team can have ownership of, and access to, their own results. And you can identify and reward good performers.

All of your data will be held in a secure data warehouse from which we can easily build reports, charts and other graphics which will help you to make sense of it all. You and your teams can build reports for themselves online and our team of analysts will be on hand if you need any help with more detailed requirements.

We are genuinely interested in your business and will highlight anything we notice that we think you should be aware of. There are also options for benchmarking business with the competition or for supporting your staff reward or recognition scheme.

Browse through the links on the left for a bit more detail. If you have multiple schemes running with us, they will all be fed into the same system.

"By undertaking a concentrated series of visits, generally consisting of three visits over a six week period, we can take a very structured review of how we are performing. Armed with the reports for each of our pubs we analyse the feedback and then look at what changes, if any, that we need to implement in order to make improvements."

CEO, Food & Fuel

Mystery Visits

Question Options

Evidence Options

Feedback Channels

Customer Loyalty

Opportunities

Tracking Learning

Hospitality Business News

"Having systems in place is important and we see the work we do with The Mystery Dining Company as a management and improvement tool."

Founder, Peach Pubs