We invented the term 'mystery dining' in 2003 as
part of our drive to serve hospitality businesses with quality
customer feedback.
We were the first to provide next-day reporting on a significant
scale. Since then, we have since established ourselves as the
leading specialist provider of customer experience evaluation for
the hospitality and leisure industries in the UK and we have a
growing international presence. We deliver
about 1,000 detailed reports on time every month.
Our team spend every day talking about real experiences in your
sector. Our substantial database of measurements and industry
insights translates to an unrivalled depth of knowledge which we
can leverage to fuel our clients' business success.
Above all, it really matters to us that you can trust and depend
on our advice and the quality, depth and speed of the information
we produce. This is what we believe marks us out from our
competitors. Our clients are assigned an experienced account
manager whose role includes being proactive in ensuring that you
receive reliable and useful feedback - helping you to identify
opportunities to improve your business performance.